Nobu Hotel at Caesars Palace

Upon check-in, Jade remembered us from our last trip and greeted us by our names which made us feel special. She provided outstanding customer service and was very detail oriented. She recommended great restaurants within the hotel. If you ever book a room here, I hope you get to experience Jade’s professionalism at check-in. It will surely start your trip off right.

Stayed at Nobu for the 2nd time at Caesars and it was good but not great. We only got our room cleaned on day out of 4 and we requested daily housekeeping. The room never got cold enough for us...set the thermostat to 65 degrees and got hot every night while sleeping. Location within the casino is the best thing about this Nobu tower.

I travel to Vegas 2 to 3 times a month and Nobu Las Vegas is my home away from home. The Team a NOBU is top tier as always! Every time I arrive Jade has my room ready with 0 wait time so I can get checked in and relax! With a team member like Jade I will always come back because of the attention to detail!

I booked with Amex and upon check in was not informed of any benefits. After a few days of my stay I was informed by a friend of mine that my breakfast should have been covered and I should have gotten a $150.00 credit for food or other services at the property. I called Amex and they contacted the property and said the manager at the Nobu Hotel would rectify the situation and to please head to the front desk. Upon my arrival I was told the only thing they would do was waive my resort fee, the previous night I was at Nobu for dinner and the $150.00 credit would have been good to know. I asked the front to use it and they refused. When I asked to speak with the management I was met by a very rude woman who did not care to remedy anything, in fact she blamed Amex. Instead of taking any responsibility for having a staff that’s not trained appropriately she blamed Amex. Completely disregarding the fact that they did not inform me of anything upon check in. Amex was notified by me that she was accusing them, again this was incredibly unprofessional in every way.

We absolutely loved this hotel. It’s part of Caesar’s Palace, but quiet and away from the hustle and bustle of the casino. Our stay was made even better because of Anthony and Kim in guest services. They both went above and beyond for us. Anthony is one of the best customer service agents I have worked with in 30 years of traveling. We will only stay at this hotel from now on. It’s clean, quiet and has a great vibe.