Waldorf Astoria Las Vegas

I stayed here a few years ago and wrote a glowing 5 star review about it; I wrote that it was an oasis in the heart of Vegas. I feel that Vegas has so much to offer and great if you want to avoid the crowds, and I gained that by being at this hotel. Unfortunately, it wasn't anywhere near that experience this round. While the hotel improved it slightly for me, the first 1-2 days of the experience was not the oasis I was seeking. For starters, unbeknownst to me, the hotel had completely re-vamped its structure, so that the registration desk was right by the valet. The minute we entered, we were greeted by this stark, sterile lobby with a giant line. When we got to the lady to register us, there was absolutely no feeling of being welcomed; even a nice welcome drink worth 10 cents would have made up for that 'welcome". We asked where there's a bar or something so we can chill out while waiting for our room. Her response was the Zen restaurant which has a diner vibe. Bottom line, I was truly seeking that Zen vibe Waldorf had when it was part of the former mandarine oriental, and it felt no different than a casino, busy bachelor hotel. Last time I had gotten to my room, I was greeted by a beautiful welcome bottle of champagne (for no reason at all), and this time, even though I had told them we're celebrating, we had nothing. I had to call and ask (beg) for one to make up for the poor welcome experience, and they sent up a $5 bottle of "champagne" that I took one sip of and couldn't drink. So it wasn't BAD, but I guess it was no different than the other busy crowded hotels I was trying to get away from. Finally, the first 1-2 days we had ZERO water pressure and even then it was murky; we had to ask for them to come up and fix it, but we basically lost 2 days using that water.

We stayed over Thanksgiving and had an amazing time. This place is phenomenal. We interacted with the doormen, drivers, valet, front desk, housekeeping, room service, spa staff and even the people who fill the mini bar. They were all top notch with superior customer service and hospitality skills. I'm just a regular Joe but they all made me feel like a V.I.P. Our room was beautiful. It was extremely comfortable and spotless. The housekeeping team is really amazing here. The entire experience was 5 star and exceeded my expectations. The staff here works so hard and puts in so much effort. It's really a shame that people give hotels negative reviews when they don't get the upgrades they feel entitled to.

Nice hotel and VERY nice staff. Used to be Mandarin Oriental. Not a fan of taking an elevator up to get to the lobby and another elevator to get to your room, but iiWii. I am a BIG fan of valet staff who were always pleasant and helpful both with ingress and egress! Even will charge your EV, Tesla or non-Tesla. There was some slight disrepair with fallen elevator signs simply propped up against the column (pictured). Low floors have views of rooftop maintenance of proximate buildings. My biggest beef is the lip service they paid to Loyalty memberships like Hilton Honors, FoundersCard, and Platinum card! You could see screenshots of my text where they wouldn’t even give me one hour later check out. Standard verbiage of the “we’re really busy” verbiage, but I even went back at noon as I was leaving and my room hadn’t even yet been touched!

great spot to stay in Vegas if you want to be close to everything but not have the hustle & bustle of many of the other larger hotels in the strip. no casino, very quiet. has its own secluded entry lobby that's still just right off the main strip. service was top-notch, the personal concierge you can reach by text message was a nice touch. really nice & luxurious rooms. can't ask for much more.

This location had just barely opened when we got to visit. It will be even better once they have their final lobby. It is in a great location on the strip. Our room had a great view of the strip & the Lounge bar was incredible at night. Service was fabulous! I would stay here again without question.