Conrad London St James

Went for a visit at the Hedgerow bar with a friend and had great cocktails made carefully by John the bartender. Ibrahim was great at made sure to provide the best service making sure we liked anything we ordered. Fantastic experience! Will certainly be back

The hotel: Wonderful accommodations. Close to everything and across the street from the train so easily accessible to other areas as well. Staff is so polite and friendly. Siya was such a delightful and welcoming host every morning for breakfast.

This hotel is top-notch! The customer service was impeccable, the accommodations excellent and the food exceptional. The hotel is ideally located such that it is possible to walk to just about any attraction. We will not stay anywhere else.

Let me start out by saying this is our go to hotel in London we have stayed either alone or together over ten times . I am a Hilton diamond member We go to London several times per year. Oh how the mighty have fallen. Check in...we always book our room a day early so we can check in before 3 on our day of arrival. The woman at the front desk assured us we had a great room. Either she's never been upstairs or she lives in a hovel. The room was awful, small and facing the inside corridor. Really !!! Asked to change rooms. We had to go and get our keys move our own suitcases. I get if it was a last minute booking but this was planned months in advance. When I did go to get the keys got a snarky reception from the guy working the desk. 5 star ??? Now let's move on to the lounge. Overcrowded. Sloppy needs new coffee machine or 2 . It was horrible. The man running it was desperately overworked and overwhelmed. It was so bad we went to Starbucks every day instead. Maybe not everyone should have lounge access if they have just arrived or if so expand the room. I wondered why this poor soul who we know after all our visits was alone. There should have been a member of management chipping in and helping. If that was done I bet that situation would resolve itself quickly. Now let's chat about Christmas eve dinner. It was a dreadful experience. My husband had gone down earlier in the day to reserve a table by the windows. When we arrived we were told by the host she had no records of that and gave us a table next to a pole . We chose the bar seats instead food was awful staff behind the bar was rude. Our housekeeping was erratic. The lounge staff downstairs was distracted and it difficult to get service. This is my last stay at the Conrad. Coming back end of March and going to another hotel. The place always seemed like home away from home. Was even there for 2 weeks recovering from covid. We recommended the Conrad to our next door neighbors who booked for June . We told her to change her booking. All in all it was a huge disappointment and a visit that was work to ensure a good stay.

So this is a lovely hotel. Rooms are gorgeous for a business trip. Looked forward to getting into big comfy bed with really nice pillows and duvet. But it was so hot! There is a duvet type sheet below the bedsheet which makes it too hot. Had to put aircon on really low just to cool down. But otherwise really nice stay and staff are very helpful and friendly.