Dukes Hotel

I visited Dukes with my family for a 1 night stay. The hotel and room were absolutely beautiful, the room was perfectly decorated for Christmas and our wedding anniversary celebration. This was our fifth visit and we were welcomed back, it felt just like coming home. Breakfast in the GBR was delicious and we were treated like family by Ujwol and his team. We look forward to returning again soon.

If I could give my rating 0 stars I would. To say I was disappointed would be an understatement. I have visited Dukes for Afternoon tea several times, and it has always been an amazing experience. However this time was absolutely awful. I had booked an Afternoon tea for 8 people for a special occasion as I had family members visiting the UK for the first time, and a special birthday. I also confirmed the booking a few days beforehand and 1 hour before our arrival. I was advised at the time that because of the amount of people we would have to have the Afternoon tea in the Restaurant, which I confirmed at the time was fine. When we arrived, we were told that they did not have a booking for Afternoon tea, only for the restaurant, and they where unable to offer Afternoon tea, and there was nothing they could do to accommodate us. The restaurant manager Lucas apologised and said he would look into why there was an error in the booking. We travelled over 2 hours in Central London, a large group if people. Nothing was offered as to us for the inconvenience caused. So we we are hugely disappointed with Dukes London and await to see what can be offered to resolve this unfortunate event. Dukes of London, I expect better from you.

The service at Dukes is impeccable. The hotel has a quintessential British feel without feeling overly stuffy. From the incredible front desk staff to the breakfast staff to housekeeping and to the Dukes bar and dining facilities, it is London perfection. The location can not be beat. It is a quick walk to anything but also very quiet and tucked away from the hustle of the city. The Christmas decor was a treat and traditional feel was exactly what we hoped for but it is the staff that makes this worth every penny and makes us sad to leave.

Dukes London Hotel is the best experience we had in London, the hotel is classic British style nestled in a historical building. Service is excellent, special appreciation to Sylwia from front office, who made our stay exceptional. - Location 5/5 - Service 6/5 - F&B 4/5 - Room comfort: 5/5

I cannot say enough good things about DUKES. What an incredible hotel. I had been to the bar once before, in 2019, for the signature martini, which was incredible in it's own right. I was alone, but the staff took care of me as if I was their most important client, moving me to a better table so I could enjoy the full ambience of the room. As for the hotel, I stayed here in November of 2024 on a trip in which I proposed to my then girlfriend, and let me tell you, the staff went above and beyond to make our stay special. I informed them of my plan to propose at their Great British Restaurant, and the hotel and restaurant staffs both could not have been better. They made sure everything, and I mean everything, was even more perfect than I ever could have imagined. I want to give a special mention to Sabrina at the front desk, who really ensured that our stay and the proposal were magical and went off without a hitch. If I could give this hotel 10 stars I would, in my eyes, there is not a better hotel anywhere in the world.