The Milestone Hotel

The hotel is charming and comfortable, the bar and restaurant are cozy and classy, and the staff are superb. The hotel is directly across the street from the peerless Hyde Park, so the location is ideal. It may be my favorite hotel in the world. It feels like being in your own house.

The Milestone is a fantastic hotel, extremely professional and helpful staff, who went to every effort to make our stay enjoyable. The hotel's location is spot on and the premises itself very special. We will definitely be returning soon.

Excellent rooms & facilities, and above all efficient, friendly staff and service. Staying here for 4 nights, couldn’t fault a thing . Everyone from the front desk staff ,restaurant staff and doormen extremely friendly and helpful. Would certainly come back to the Milestone.

I took a six-week, solo trip to London during September and October 2024, and stayed at The Milestone Hotel for the entire time. My stay was exemplary in every way. The hotel is lovely, with real British charm and luxurious furnishings. Perfect Kensington High Street location - quiet and convenient - near shops and restaurants and across the street from beautiful Kensington Palace Gardens. I loved my large Studio room, with very comfortable bed and sitting area. The Milestone seriously became my home away from home. The fabulous staff were always available and seemed to genuinely care about my comfort and well-being. Everyone in Concierge (led by George) and Reception (led by Arella and Zen) was always willing to do anything to enhance my stay. Doormen (Tim and Steve) had great senses of humor, wished me well when I would leave the hotel for the day and always said “welcome home” when I returned (a small but meaningful touch). I loved my many evenings relaxing in both the hotel restaurant (thanks Angelos and Sylvia) and the hotel bar (thanks Angelo and team of exceptional bartenders). Ending a busy day in lovely, cozy surroundings with great food and drinks and with people who had become friends was exactly what I wanted. I ordered daily breakfast and an occasional evening snack from Room Service, which had an expansive menu and was always a treat. I also had very positive experiences with Housekeeping and Maintenance. A call to housekeeping or maintenance with a minor question would have someone at my door in literally five minutes or less...amazing. I had originally considered moving to another hotel half-way though the trip, just to have a different experience in London. I looked – but couldn’t find – anything close to the warmth, special charm, and convenient location of The Milestone. I was very sad to say my good-byes at the end of the trip and am already looking forward to returning next year!

This was our first trip to London, but have traveled extensively. The service at The Milestone is beyond spectacular … almost old world in its quality. We were so impressed with the location of the hotel and with food opportunities both at breakfast and dinner. Cannot wait to visit again.