Park Plaza London Riverbank

Had a slightly rocky start to the trip as the ac/heating in the room was not working. We called to reception to try rectify the problem to which they responded that someone would come fix. We waited a few hours before going ourselves to reception where we were then offered a different room. Despite the problems at the start Sophie, a manger went above and beyond to resolve all issues. Experience went from 4-5 all thanks to Sophie.

Our trip to London was memorable. The hotel is clean, lobby smells nice, it is close to landmarks and the restaurant on the 12th floor has amazing views. Staff at the hotel are really helpful, especially Luiza in the Guest Services, that helped us make a plan for the day, and recommended we try the ice rink at the Battersea Power Station, which was just a few bus stops away. Breakfast was served in the first floor restaurant, with views of the Thames. Really pleased with the choice we've made, when choosing this hotel,

Great experience. We only booked for one night as we were seeing a show in London. The hotel team were really nice, quick and efficient. We’ve been selected guest of the day and we got our room upgraded with breakfast. I think this was a very nice and unexpected touch in a cold January day. :) The room was overlooking the river, it was super clean and well equipped. Would definitely come back again!

My brother, our wives, and I recently spent a fantastic night and two days at the Park Plaza Riverbank in London. This hotel was the perfect start to our Icelandic adventure! The location was ideal, and the staff were incredibly friendly and helpful. But the real star of the show was the concierge, Jolian. He went above and beyond to make our short stay in London unforgettable. Airport Transfer Ace: Jolian arranged our taxi to the airport for our evening flight to Reykjavik. He was meticulous in ensuring the car could accommodate all our luggage and that it arrived promptly. No stress, no fuss – just excellent service! London in a Flash: With only a day and a half to explore London, we relied on Jolian's expertise. He curated a whirlwind itinerary that hit all the highlights. Thanks to his recommendations, we saw the must-sees and even managed to squeeze in the "Stranger Things" Broadway show! The Park Plaza Riverbank provided a comfortable and convenient base for our pre-Iceland trip. But it was Jolian's exceptional concierge service that truly elevated our experience. He ensured we maximized our limited time in London and departed for Iceland with wonderful memories. I highly recommend this hotel and be sure to ask for Jolian!

Fantastic experience NYE at Park Plaza Riverbsnk Arrived early , easy checkin, upgraded to a room with fantastic view of the London NYE fireworks ,room 1577 what a fantastic night we had . From the lovely welcome ,we could not fault our stay .We felt safe & very well looked after . Every member of staff , was warm & welcoming , nothing was too much trouble ,from the receptionist , to the concierge holding on to his hat , chasing taxis in the howling wind & rain . Thankyou we had the best time .