St. Pancras Renaissance Hotel London

I would only stay here for the location; if you need an early morning Eurostar, it does the job. There are some lovely staff, but everything else is bang average, and the rooms are overpriced, in my opinion. It's not offensive, but you can get much better for the money.

This hotel is way too expensive for its worn out rooms, overcrowded lobby, ridiculous check in desk, smelly hallways and poor service. Staff will lie over the smallest requests and it becomes an embarrassment for everyone. Someone opened our door with a key while we were inside. Spa pool is like a large bathtub with 20 people in it. Best book elsewhere.

The only positive thing I can say is that dîner in the Booking Hall was good… the Check-in took ages and was poor (they sent me to a room which was already occupied!) and the suite (I had booked a room) was awful : cold, drafty and noisy with single glazed windows in a poor state, defective light switches and a ridiculously large - and hence freezing - bathroom. Not worth the price.

Avoid booking this hotel through booking.com. if you have any issues with your booking it's a nightmare to get them resolved. The room advertised was not the room offered by the hotel. Location. Amazing. 2 minute walk from kings cross station. Room. I was moved into a family room due to booking.com advertising a loft room having 2 beds. This is not the case so the hotel gave us a family room which had 2 beds. The room was tired looking and there was no wow factor when entering the room. They had left a camp bed in the room which made space reduced. Room very quiet. Bed quite hard. Bar. We went to the bar at about 21:30 on a Saturday night. Ordered our drinks for them to never turn up. Got bored of waiting and told the waiter we were leaving. One man had collapsed in the bar area and staff didn't seem urgently bothered to help. Spa. Pool small but nice. Check in/check out. Staff really friendly and helpful.

Fabulous hotel and with a really reasonable price point. My namesake Yana, at reception, was a complete joy and gave me all the necessary information as well as making me feel truly welcome. The other staff were just as friendly and enthusiastic. This will become my go-to each time I return to London.