Fairmont Mayakoba

Imagine departing Cancun’s very busy airport and 40 minutes later entering a gated almost 600 acre jungle paradise with lagoons, rivers and powdery white beaches. This lush tropical setting welcomes you when you arrive at the luxurious Fairmont Mayakoba in Mexico. We spent a week at Fairmont Mayakoba in January. We have stayed at many resorts in Mexico and the Caribbean over the years and at Fairmont hotels around the world, including both in Hawaii. This resort is now one of our favourites. We can’t wait to return. Resort/room We stayed in a Beachfront Casita with 2 beds. The room was large with an incredible bathroom (both indoor and outdoor rain showers!). Beds were comfortable, AC worked well and we walked right out to the beach. Each morning we enjoyed watching the sunrise from our private deck. The room was fantastic, and felt like our own private home. We had a stocked mini bar with snacks, wine, various liquors. A kettle for tea. Lots of bottled water, restocked daily. We did bring our own water bottles and refilled them at the filling stations located at the golf cart stops. Only suggestion to the hotel would be to have more filling stations nearby the beach area or pool. It would save a lot of bottles. The resort is just gorgeous. Surrounded by canals and jungle, the beauty of it blew us away everyday. Golf carts take you around the resort. We never waited long for pickup. We spent most mornings at the beach then shifted to the adult pool in the afternoon. The adult pool is fabulous. It’s an infinity pool with a beautiful view of the canal. Comfortable chaises throughout the resort and service to your seat. Other than one day where the server at the adult pool ignored us all afternoon, we had great service both at the pool and the beach. The beach was great. Plenty of chaises with palapas for shade. Although there was some seaweed in the beach, which cannot be helped, most of it was cleaned up each morning by hard working staff. Water was clear and not too deep. Included in your fee is a boat tour of the resort. It was wonderful. We had an excellent guide, Eduardo Garcia. The tour takes you throughout Mayakoba so you can see the other resorts, view turtles, birds and other wildlife. Not to be missed! There are a couple shops at the hotel. Mostly clothing, jewelry. No snacks or drinks for purchase. Restaurants We had breakfast included in our rate (we did not do all inclusive). As we stayed at the beach we went to Brisas at the beach club every morning, where the a la carte breakfast was excellent. Fresh juices, pancakes, French toast, frittatas, avocado toast, chia pudding and so much more. Special shout out to Jose who welcomed us each morning Oasis and Alejandro for their friendly and attentive service. For lunch and dinner we enjoyed most of the restaurants. We made reservations on Open Table for some before we left then our butler took care of the rest. Fuego at the beach was beautiful and tasty. Bossano near the pool was delicious but our server Carlos made the night even better. He was friendly and fun, offering us tequilas to taste and other recommendations. Along with some laughs. We had an excellent seafood meal at Gaia. Free Prosecco and a tour of the fish and seafood to start things off was a nice touch. Saul, our server, was great. We ate at La Laguna on our last night, right on the canal. Turtles swam by our table! The Mexican food was delicious and our server Ian made for an even better experience. A couple days we had our lunch delivered to our chaise. Fish tacos, guacamole, burgers. There were a lot of options for us at the resort (we eat mostly vegetarian with some fish/ seafood). The staff was always accommodating and open to special requests. The wine and cocktails were tasty with lots of interesting options. A special shout out to our butlers, Joyce and Edgar. We used WhatsApp to stay in touch throughout the week. They were eager to make our stay more enjoyable and quickly responded to any questions or requests. Joyce personally escorted us to the lobby for checkout and ensured our transportation was arranged and our departure was smooth. Overall this was an amazing resort. We highly recommend it and can’t wait to return.

The staff at Fairmont Mayakoba were incredible. Our “butlers” Edgar and Joyce were incredibly accommodating. They were very quick to answer all of our questions on the first two days. We were travelling with small children and Edgar had prepared diapers, wipes, a crib and even supplied a diaper genie for our room. The cleaning & turn down service was fantastic. Vanessa was our room attendant and so lovely to us. Alejandro (I hope I remembered his name correctly, he has a brother living in Richmond Canada) was so friendly down at the beach Ki’Bar. I highly recommend the Korean BBQ experience. Tauro restaurant was delicious! Bassanos too! Breakfast at Brisas was top notch. It is not included in the all inclusive so keep that in mind. Keep in mind it’s a large resort so you have to use the golf cart service to get from end to end. We loved riding the bikes! We rented a bike trailer for the kids from a rental place and that made our whole trip!! Angel on the golf carts was hilarious. Shout out to him! Most especially though Edgar, you are amazing at your job and a wonderful person. When our flight was delayed you helped take away so much of the stress by helping coordinate later checkout , transportation etc. Thank you so much! Fairmont Mayakoba is stunning. Extremely family friendly and the food is amazing.

Painfully slow service, everything is hard work. We’ve been at the hotel for a week, visiting from the U.K. We won’t be stopping at a Fairmont again. We’re comparing service to Sofitel Dubai , Lugo in Bodrum etc which are similar prices to what we’ve paid for the Fairmont. Examples of what you would expect as a basic when paying premium prices for breakfast ie $100 for allacarte breakfast - we’ve waited nearly 45 minutes to get a croissant for my 3 year old. little things like this across a day make for a less than relaxing experience. Everything is just slightly hard work. Food takes a while to come ie 1 hour. Hotel is really clean but we needed pillows changing on day 1 as they smelt of sweat. We’ve had to chase for room to be cleaned daily (basic expectation of one clean a day) and we’ve had one turn down service for the 7 days we’ve been here. Sofitel rooms would get checked 3 times a day ie morning , afternoon turndown. Transportation has been brilliant. Highlight of stay, golf buggy’s come constantly and they are really polite. Staff round pool have been great too - just food takes so so long to come

My husband and I just returned from a trip to the Fairmont Mayakoba. We had an absolutely wonderful time. Every part of the stay at this beautiful resort was lovely. The grounds are immaculately kept, the room was spotless, and the food was amazing. Every person we interacted with who worked at the resort was so friendly and helpful. We struck up conversations with almost everyone we met who worked there. I have to give a special shout out to our personal butlers, Marko Loeza & Ali Bolaños. They took great care of us during our stay. They constantly checked in, helped with dinner arrangements and transportation. They were extremely professional but full of warmth. We are already making plans to return next year.

Just got back from a fantastic trip to the Fairmont Mayakoba in Cancun. This was my first trip to Cancun ever and it was a great overall experience on the property. We had extraordinary service from Omar upon our arrival to the resort. He was friendly, quick, and provided us with great information to get our vacation going. Can't tell you how great it is to be received and welcomed by Omar, he really set the tone for the trip. The property is absolutely beautiful - a great mixture of jungle and beach. The sustainability mission of the resort is applaudable. Tauro steakhouse and the beach front pool food was a highlight for our dining experiences and biking from our Casita to the beach every day was so fun.