NH Collection Monterrey

The location is convenient walking distance to Arboleda shopping center for restaurants and HEB supermarket. Only one very small water bottle is provided, so the supermarket was convenient to buy water. It would have been nice if there were more than 3 hangers in the room and if there was hair conditioner in the conditioner container in shower. Also I wish there had been a bathtub. I did make use of the gym which had adequate equipment but had run out of water when I visited. The bed and pillows were comfortable, so I slept well there.

The hotel generally is nice, the parking is really bad service, it shall be included in the tariff. It is very complicated to buy everyday one ticket for the parking, wasting time in the reception to be attended, pay the parking and then we still waiting for the invoice including the parking service. Please include in the tariff the parking service.

Breakfast, room size and location are the only things worth staying at this place. Everything else, especially house keeping, attitude of front desk, furnishings in room are just disappointing. Checked in late at night around 1 AM only to find out room was not cleaned. There were used towels and coffee cups in room. Front desk was nice enough to upgrade me but to my surprise, even that room was not clean. I had just finished a 27 hour flight and was so tired that I slept. I reported this issue next morning but the front desk just couldn't understand me and I left. They can definitely improve house keeping. You can see stains on couch, water droplets on table, hair on floor, no body wash in dispenser and no water in room. Breakfast was nice. Many options for vegetarians. Room size is very good across all categories which is a plus point. The location is nice as it's right next to a mall so there are enough opportunities for entertainment and shopping. Presently, the hotel is undergoing renovation at Lobby level so it's just very noisy. They have a nice gym too. Since, my experience was less than average, I checked out and cancelled my next stay. I won't be coming back anytime soon. The staff just didn't seem to care. While checking out, I saw a person behind reception casually whistling away loudly while doing his regular chores. I found that completely unprofessional.

Some of the best receptionist service I have EVER had a any hotel, more than anything the thanks goes to la señorita Marifer who was always on top of her game with hotel service and helped me make sure everything turned out good to make it on time for my Childs CRBA appointment at the American Consulate with reserved taxi services. Definitely would recommend this hotel to anyone.

Amazing caring staff from the moment you check in to the hotel. Buffet has a great variety of food, fresh fruit & omelette made to order. There is some remodeling going on, but the new rooms are coming out great! I’ve stayed here before in my past visits to Monterrey , and have noticed the improvement in the structure of everything !