Hilton Munich Park

Nice hotel - clean and comfortable as you’d expect. Clearly there are more central hotels, so you’ll be using cabs quite a lot - although it’s walkable into the city centre. The hotel is nice and quiet and the staff are attentive and very polite. Breakfast is busy but there’s a wide range to eat.

My wife and I visited during Oktoberfest. As expected the hotel was very overpriced due to the fest. We were offered and paid for an upgrade to a club room via the Hilton app. Our room really didn’t resemble an upgrade, although we had a nice view of the park and Alps in the distance. Our room was on the highest floor, with the exception of an event space above - which was in use one of the nights during our stay and was quite disruptive (we were given a 20% discount off of our room rate for that night). The front desk staff was reasonably helpful. Unfortunately the lounge was substandard (breakfast was ok, but better in the main restaurant). Minimal snacks in the evening, quite small, and pretty overwhelmed with the fest. The hotel is close to the park, which was great for our dogs. There is also ample free parking in addition to the hotel garage. Public Bus and taxi service makes it easy to get around town. Recommendations: Find free parking just past the hotel entrance. Skip paying for the club room upgrade - particularly if you are Gold elite or higher. Manage expectations - aside from its reasonable size, our room was what you would expect in an aging US airport location. Consider paying more to be closer to downtown.

Our family just spent several nights here and had a wonderful stay from start to finish! Well-maintained property, nice guest rooms, and friendly and attentive staff. For families with children, I highly recommend booking the family interconnecting rooms. That was a great option for us both at this property and at the Hilton London Bankside. Also highly recommend booking a rate that includes breakfast, since the breakfast buffet is very nice (and because the hotel is in a quiet location near the English Garden that is not particularly close to many restaurants or bakeries). There is a taxi stand right outside of the hotel, which is very convenient. Hats off to the staff and management, and thanks for making our family trip to Munich a wonderful one!

Hilton has a many different concepts and the quality of their hotels are not stable. Being a Diamond member, I stayed in an Executive room. It was small, not new and just ok. Bathroom very small, curtains in the shower and did not feel clean. Executive lounge was a joke. Overcrowded, food was poor, breakfast was poor (no eggs, no healthy options, no service). Hotel is old and needs a complete upgrade. On the positive side, staff is friendly and do their best.

I had zero luck with Hilton customer service and can’t find a way to contact this hotel directly. I reserved two rooms this December for 3 nights. I booked this hotel in August because I knew the point redemption rates are better the earlier you book, as well as availability. I used points to book both rooms. My group decided to extend our stay in London so we would be arriving in Munich a day later than we originally planned. I called Hilton customer service to let them handle this booking change. After being on the phone for a while, the customer service rep came back on and told me that actually the hotel was going to be closed for renovations starting December 15th (my stay started the 16th). I had no knowledge of this and had not received anything informing me the hotel would be closed during the time we were booked to stay there. I’m a designer/contractor and I know that renovations are planned well in advance. I should have been alerted months ago, or not even been able to book this property. Of course, because it’s October and we’ll be staying in December, there was nothing comparable to my original accommodations. No availability at the other Hilton in Munich for the amount of points I was refunded, and nothing the size we need either. Hilton customer service threw me a measly 10k points to make up for the inconvenience, which is a joke. This has been the worst experience I’ve had with the Hilton brand and now I’m sitting on a mountain of points and no desire to use them. I don’t know who dropped the ball, but management had not alerted me as of last week that I didn’t have a place to stay in Munich, only when I called to modify my reservation did I find out. Now I’m scrambling to find a place for my party of 7 to stay that doesn’t cost a fortune. Extremely disappointed with this property’s complete failure in notifying their customers of a closure at one of the busiest times of the year.