Naples Bay Resort

Go to Naples Bay Resort & Marina! Girls trip 2024 - The staff is so attentive and the accommodations outstanding. The Resort has it all. We'll be back. Special shout out to Hope, Nicole, Sig, Jerry and Eric. However our premier staff member Jennifer orchestrated our trip in it's entirety 👏 👏 👏. We love you Jennifer!

Receptionist can barely speak English, porter had to step in to assist with our questions. Charged automatically for a tip when they confirmed I had signed for no tip (appalling service at pool). We were promised would be removed and come home to find it hasn’t and they have responded it will not. The pool is either a buggy ride away (tipping required) or walk a good 10 mins with all your change of clothes across a dual carriageway to the residents area whom the pool belongs to. Construction meant only teeny (what they call lap pool) was open and part of another pool however that backed on to the construction so debris and noise removes from any ambience/ enjoyment. We were not made aware of any planned works, nor that there would be no where open to eat dinner. They are happy to take your money but no customer service and think they are above you.

We stayed here for our quality sleep and relaxing time together away from where our Wedding events were being held. The Valet team were excellent and brought all of our items to the room in an organized and careful manner. This was important given the wedding items and all. The room had an excellent balcony and view of the waterway that faced sunrise. The sunrise didn’t bother us since the Building One is tall and blocked out the first bit of sunrise. The blackout curtains or drapes were solid too. We loved our kitchen in the unit to make our own coffee and snacks along with storing wedding gifts like bottles of wine. Having a large fridge and freezer came in handy. Having a separate tub in one bathroom and a shower in the other bathroom was nice too, so we could get ready at the same time. The Front Desk staff were great and had our backs no matter what request we had. Hope understood the importance of our stay and everyone was authentic and came from diverse backgrounds. Over at the Pool and Spa area I met Gail. She was a treat to meet and talk to. She has a lot of experience and a genuine person which is refreshing nowadays. There is shuttle service at the top of the hour from the resort to downtown Naples. Please use this perk. Just be sure to let the front desk know early as there is limited capacity and you may have to wait for the next hour to go. The distance from the hotel to the Spa/Pool is a long walk but the hotel has the golf cart service for you if you wish to catch a ride to and from. Please use this perk as well. The resources are there for an amazing stay.

This place is so amazing that it’s actually hard for me to know where to start with writing my review. When we first arrived, the valet greeted us and directed us to the front desk while they took care of our luggage. They even hand-delivered our belongings to our room immediately after we checked in. There were two people at the front desk, and they both had so much energy and kindness. They helped us a lot and were super positive and lovely. The grounds were beautiful and the pools relaxing. I’m telling you, they’ve truly thought of everything! From the moment we arrived until the time we left, it felt like a luxury vacation. I felt like we were back in time when resorts still cared about the visitor, understood the value of your time, appreciated that you chose to stay with them, and recognized the financial cost of being there.

Our family had a wonderful time at the Naples Bay Resort. Friendly and helpful staff at check in who answered all our questions and took care of all our needs . Our room was beautiful with a wonderful view of the bay ! We will definitely return on our next trip to Naples