Naples Grande Beach Resort

We recently stayed for 4 nights for a girls trip. We had an ocean view room with beautiful views. The staff was amazing. Everyone we encountered from the front desk to the cleaning personnel were just wonderful. Unfortunately, in my opinion, the hotel itself has seen better days. The hallways are tired, carpet raggedy, walls scraped and dinged. It is in desperate need of an overhaul. I mean, was it "ok" at a 2 star standard? yes, but to demand a 4 star rating at 4 star prices it was bad. The room was better, it felt very clean although definitely in need of updates. We had a beautiful large patio with great furniture BUT our patio door was terrible! At one point we were out there enjoying the view and could not get back in without a huge struggle. The door was heavy and hard to open, kind of off the track so we did not use the patio after that. Another downfall of the patio was smokers. I am not sure if allowed but it seemed as thou everyone around us were out smoking on the patios which made for a miserable experience out there anyway. The common areas of the hotel were fine. The parking garage is also kind of a pain. no elevator so you need to climb stairs to get to the lobby level so be sure to drop off bags at front before parking or you'll be dragging them up 2 flights of stairs. The pool area is nice. We did utilize the adult pool, bummer that the hot tub was all closed off under repair. Kind of awkward that to get to the pool you need to go through the lobby bar/restaurant. We walked the boardwalk but also used the shuttle to the beach which was a great perk. We had drinks in the lobby bar every evening, nice but very pricy. The location was very nice. Easy to get in and out of.

We used to love coming to Naples Grande. Unfortunately they are not keeping up the property at all. Many areas need a lot of attention and better up keep - so many areas are falling apart. Hot tubs, fountains were not working, the pools in the spa had mildew. Sad to see it go down hill. We are so disappointed!

I have not been back to this hotel for about 5 years. I was in the area so I thought I'd take a walk around. Apparently, it changed hands in 2022. Sad to see that it is not being kept up. Many areas need pressure washing, such as the curbs and side walks. Sidewalks are needing repairs with missing pavement. Fungus needs pressure washing on the outside walls, plus it needs a paint job. Surprised to see the once beautiful water fountain by the pool not working. Several areas of the patio deck needing minor "pothole" repairs; you would think risk management would want to correct. Also, a lamp shade was crooked directly across from the check in area. Like it's obvious and it just takes a few seconds for someone to fix (I just made me wonder how long it was like that)? The beautiful circle fountain by the escalators also needs a cleaning and up keep. So, it does make you wonder if corporate is just avoiding the upkeep and if these are obvious in the open what other areas are being neglected behind the scenes? It's just a shame to see it like that especially when we can see the difference from being there before and the difference we observed now. I will let the photos speak for themselves.

This is my second time i come to this hotel. Just like last time, this hotel is very nice, clean, great customer service, food is good. I have no complaints. Once again it has been a great stay. Front desk were very friendly and welcoming, theres valet as well as self parking (different cost) your choice. There’s also a 24 hr fitness center on the third floor which i found convenient, since most hotels do not offer for the fitness center to be open 24 hrs. I recommend this hotel for family business and for couples. Close to shops as well. Thank you

We have stayed at the Naples Grande many times but were disappointed this time. The reason for this is that we were booked to stay for 17 nights as a BA package. All ok for the first 3 days and along came Hurricane Milton so we left the hotel and decided to check in to one in Miami for the duration. We spent 4 days after the hurricane trying to contact the Naples Grande to ask when we could return. I called them over 20 times and emailed each day to ask. I only got thru twice. The first time I was told to watch the website so I did. The second time I was told that they MAY open on the Sunday when their website said they would. Then I got an email telling me my entire booking had been cancelled and contact BA which I did who confirmed it had not been cancelled. They contacted the hotel and sorted it out so we would be able to return. Not once the hotel contact me at any time. Customer service was absolutely shocking. Too much stress for a holiday that we spent several thousand pounds on. Never again.