The Ocean Club, A Four Seasons Resort, Bahamas

When booking the hotel I called and was told the rooms had been renovated two years ago. They did not look like it. Both blocks of rooms looked the same. The food in the Jean-George restaurant was terrible. There was no breakfast buffet, no place mats, non matching coffee cups, spotty service. I was told this was being addressed but honestly the worst Four Seasons I have ever stayed in. Lots of other odd details but I do not want to spread negativity, I was just very excited to visit and very let down.

Best of both worlds . Grounds beautiful and quiet with whatever you want 5 min away. Hotel is classic and service was good. Helen in spa gave strong deep tissue massage and beach quiet and peaceful . Only issue was beach service , when we approached staff for chairs / towels I was not greeted but asked if I was staying at hotel even through I walked down hotel stairs . Fair enough but pointing to chairs and waiting for another person to walk by to ask for towels and menu was unnecessary. Dune restaurant is average at best . Service was sparse and food blah. Plenty of great places to eat around but make resos before you arrive

I’m a Four Seasons fan and enjoy level of service. Nice place with access to everything around us. Helen in the Spa did a great job and everyone was helpful.Only dislike was Dune. Not first time eating there and food,service blah.2 suggestions for mgmt .Rooms need to have type-c with outlets instead of or with usb as apple etc switched over. Need an option to purchase a hoodie,windbreaker for cool nights. Store on site doesn’t have and all the other FS resorts usually have a simple branded item to buy just in case. Had a great time,will be back

Returned for the first time since management switched over to four seasons and we were very impressed.  Upon arrival one of the housekeepers was very attentive helping us with whatever we needed as we settled into the room with our family.  I mentioned the mattress on our bed was very lumpy and they switched it out right away which resolved the issue.  The director of food and beverage, Tarek, was always around the restaurants and very attentive to guest needs and managed to remember guests by name very quickly.  The process of obtaining wrist bands for Atlantis water park was more difficult than I remember this time, I would suggest ocean club guests receive clear written instructions (pamphlet with map maybe?) of where you need to go for wrist bands as the Atlantis is a sprawling and confusing place.  Look forward to returning in the future!

The food was delicious. The hot chocolate was huge and delicious. I had some good company. The chocolate muffin was so good that it melted in my mouth. The view and sound of the ocean was extremely relaxing. The prices were a little high but it is a good place to take guests. There are two restaurants instead one one.