The Lafayette Hotel

I cannot tell you how disappointed I am with the new Kasa management! We have stayed here for the last 5 or 6 years but no more. No more customer service! There was no telephone or way to call the front desk. Virtual right? Someone was sitting there just to check people in. If you needed something, you had to call the Kasa number. I hung up after 35 min one time. No security during Mardi Gras! Anyone could have roamed the halls and I did not feel safe. No parking across the street. Instead you park a block or two away in an unsupervised garage. My car was backed into and no one there cared. No bellman so you had to walk the distance with your luggage. No housekeeping for 7 days. We ran out of towels everyday and had to track down a housekeeper for more. Garbage & linens stacked up and the floor was filthy. NEVER AGAIN!!!!

The online check in process was extremely easy. I liked being able to bypass the front desk and go directly to my door and input the code that was texted to me. The room rate was very reasonable for a Thursday during Mardi Gras season. My room was clean and tidy. Amenities were fine, I am pretty low maintenance when it comes to that either way. There was some noise from St. Charles, but like I said, it's Mardi Gras in New Orleans so don't expect deep space silence. Would absolutely come back.

Our stay at The Lafayette Hotel was great. Definitely going to stay again. Wonderful room, great location, clean safe and staff were great. First time to stay at a hotel with digital everything and it was smooth. The staff at the front door were welcoming and helped with the requests we had. Parking was only two blocks away. Steak house on site and bar. Looks very nice but we did not try it. Will next time.

Stayed here for the Eras tour. All of the staff were so friendly and welcoming and we even got a welcome bag with friendship bracelets. Room was clean and the hotel is within walking distance to so much. Would definitely recommend to anyone looking for a hotel in New Orleans.

We stayed at this hotel on August 16th and 17th. The shower faucet broke and we were not able to use the shower . The manager told us she could not give us another room and the only option was to shower with a bucket. We requested for a reimbursement and they agreed to give a 50% credit back which we have not received yet.