Sonder Chambers

I’m writing as a guest and long time Sonder member about an incident that happened at Sonder Chambers the early morning of 12/12. I contacted Sonder Reservations line on 12/11 to see if there was any availability in New York City for the same night and the following night. I was unable to book through the app because it was too late for a same day reservation. I was informed there was one unit available in Battery Park. I noticed on HotelTonight that there was a unit available at Chambers, where I’ve stayed before at least twice. I arrived at Chambers and the front desk attendant informed me that he had two rooms available, but that the HotelTonight price was cheaper and to book it through the platform. I did, paid for the two night stay, and waited in the lobby for an hour for the reservation to show up in the Sonder system. By this time it was late and Felice 56 was closing for dinner. The attendant mentioned that HotelTonight customer support hadn’t updated the payment in their system, but that he could take my AMEX, book the room through Sonder, and honor the same price of $1,512.00. I agreed and expressed concern I would get double charged, but he said not to worry, that I could just check with HotelTonight later to make sure the charge didn’t go through on their end and that only the Sonder charge would go through. I went upstairs, unpacked, showered, and met a friend for dinner. I returned to the property around 1:30AM to find that the code given didn’t work at the outside door. It was 27 degrees and I struggled to get in. Eventually, the night manager stepped out and let me in. When we went up to the room, my phone key didn’t work either. He was able to let me in after identifying that it was indeed my belongings in the room. I got into the bath and received a loud knock at the door. By this point it was nearly 2 in the morning. The night manager said that HotelTonight reported the charge as fraud and asked to see my ID. I handed it to him and informed him that his previous manager took my AMEX down and booked through Sonder. A few moments later he returned with his boss, Vee Ortiz, who rudely informed him I had 20 minutes to leave the property or he would call the police. In 33 years I have never been treated so poorly in my life. I explained they had my card on file and that the previous manager made the booking through Sonder, but he did not want to hear it. His tone was violent and threatening. I had to scrape together my things and hastily leave the building, then walk around Manhattan for another hour to find a room available in the cold in the middle of the night. This experience was humiliating and as a Sonder member, I never want to stay at another Sonder property again.

Great location between 5th and 6th and just a few blocks from Central Park! We walked to nearly everything! The hotel was quiet and clean. The staff were very helpful in helping us check in since the app was a little tricky and they helped us book a ride to the airport and stored our bags after we checked out while we waited for our ride later that day. The room itself: the shower had amazing pressure that you could change but the bed was a little too firm. We honestly wore ourselves out walking around that we fell asleep quickly anyways. Construction is still going on right behind the hotel and starts promptly every weekday morning, just fyi!

Everything was amazing, especially the location, your are close to the most beautiful places in NY and is super clean, the team that works there is super caring and helpful, we were for thanksgiving and we enjoyed so much. We’ll happy to back or try the rest ps the places in a different cities.

Comfortable room. Shower pressure is a highlight. Nice mezzanine to conduct business. The staff is amazing. Helpful and most accommodating. Location is centralized for me with work and of there on vacation, close to 5th Ave and Time Square.

I hate to brag on this hotel but they deserve it! Hate for the secret to be out! This is a hidden gem! Location location location!! Upper floors nice city views They will call fixed rate taxi to airport! Slippers, water in room . Hot water in shower could be hotter