The Langham, New York, Fifth Avenue

hotel is missing a WOW Factor. Booked with amex platinum..normally they offer a upgrade or at least a better room, no upgrade available and got worst possible view ..hotel is very expensive for what it is. Staff at breakfast very loud and taking amount themselves..not professional at all. Room service was a frozen pizza and what looked like Campbells chicken soup at 5 star prices--room was ok but not as big as it appears on their website, a tight squeeze. Bathroom for NYC was nice. Concierge was helpful in giving information about Veterans Day parade. One mention to doorman, do not recall his name but was from Tibet, what above and beyond to get a taxi with parade, took us two streets over and waited 20 minutes with us.

Lovely property, with great location, quality of room and service. Would strongly recommend to anyone going for business or holidays.

We spent 5 nights at The Langham and were impressed by the caliber and professionalism of the staff -- from the front door to the desk to the Club to housekeeping. This is first-rate service, second-to-none in our travels. The rooms are huge by New York standards and really well outfitted. We had an executive kitchen suite that provided everything we needed for a relaxed and comfortable stay. That said, I have to say you are missing the boat if you don't spring for Club access. The Club offers an incredible breakfast selection until 11 AM everyday (thank you for that extended hour). And throughout the day the offerings change but are always delicious and beautifully presented. It was very nice to have a glass of champagne in the Club before heading out for the theater. The hotel's location may be its only slight negative. On the plus side, you are not on top of the Times Square insanity, but you want to be open to the subway, a bus or a taxi/Uber if you have business that takes you very far from lower mid-town. Key subway lines are not far away. We enjoyed gorgeous weather and walking. I would definitely return.

Amazing location in the city and the best staff, truly one of a kind experience. From the moment you arrive, doorman, front desk, lounge attendants , housekeeper were exceptionally friendly and helpful. They treated us like a part of a family whenever they came across. Great hospitality and great Hotel.

Service was lacking, to non existent at times. The hotel was busy but no excuse when you consider yourself a 5 star luxury hotel. Kayanne (spelling may be different) was a stand out. The carpets in many hallways and rooms were stained. The room was a decent size and comfortable but this location was not even close to the Chicago location which receives the highest accolades and was more of what I was expecting.