The Pierre, A Taj Hotel, New York

The Pierre seemed older, less clean and with less attentive and careful service than it used to be, especially from the housekeeping, concierge, front desk and doormen. With the exception of the extremely polite elevator operators and Denzel, concierge.

I always wanted to try The Pierre when in NYC. I stayed there my last two trips. It's a beautiful property with an incredible staff on every level. They go out of their way to be friendly and helpful, completely unlike other luxury hotels in the area who treat guests like they are lucky to be there and if you ask a question you are inconveniencing them. I've stayed at most of the great hotels around Central Park South. I'm really impressed with The Pierre.

We very much enjoyed the suite, which was spacious and very comfortable, including the lovely touch of placing a sheet by each side of the bet where we step in. The bedding, bath towels, robes, etc. were all top quality. We also enjoyed the warmth of all the staff, including the elevator attendants, doormen, maid services, front desk, concierge, restaurant and bar staff. Will definitely be returning!

Hey all, This is a Pre-arrival Hospitality Review!!! Im a Platinum Member at Taj which takes a lot to attain that status!! That means one has to stay at taj every year or spend this much amount at Taj P.A!! I have almost stayed at every taj property mostly in India and around the globe!! I have had a shocking experience while booking this Taj Pierre NY, wherein the rates offered to me are much much higher than what im eligible to or what has been shown to me after logging into my account!!! The team at Taj Pierre is laid back with no proper communication, lack of information and lack of knowledge!! This is despite the fact that I had personally messaged Hotel Manager who was earlier at Taj 51 London!! He promised me that he is looking into it and I shall be shared a deal soon!! its past 3-4 days haven't heard back from anyone yet, may be they don't want repeat guest to come back or the attitude is very casual...!!! I shall be taking this issue up at the highest level as this is what PRE-ARRIVAL HOSPITALITY LOOKS LIKE, WHICH IS DIFFERENT TO OTHER TAJ HOTELS AROUND TEH GLOBE AND IN INDIA WHERE I HAVE STAYED ENJOYED AND KEPT LIKE HOME!!

The small room we were given showed signs of wear. The bathroom caulking around the shower was mildewed and the painting of the door frame was also mildewed where it met the floor. On the positive side the bed linens and towels were perfectly maintained and turned down each day.