The Pierre, A Taj Hotel, New York

Overrated 5 stars. Nothing to compare to the likes in NYC such as Peninsula, The Plaza, Waldorf. Front desk not very welcoming, room lacking basic amenities such as bottle of water or coffee machine, An half empty bottle of body lotion was left in the bathroom. However, Concierge services was very helpful and welcoming.

This place is so welcoming starting from the checkin till checkout. Food is amazing, very comfortable rooms, humble and caring staffs and above all, pet friendly (ofcourse it’s Ratan Tatas property). Can’t wait to stay again in our next visit.

For the price of the hotel they could’ve had better toilet paper. We had teen girls ring our doorbell at 2am the night of the International Debutante Ball. The Perriene restaurant was not one I’d go back to. The hotel itself was lovely with very accommodating staff.

I stayed at the Taj for 4 nights earlier in December on the AMEX FFR program. It is an excellent hotel which comes up to the usual Taj standards. However, there are a few negatives. There are no USB ports in the rooms. Also, there are some questionable billing practices. A" facility fee" of $46 per night was added to the bill. Though breakfast was included in the package, I was billed $48 for an additional order for a bowl of berries !!!. I did not detect slivers of gold or silver in the said bowl. Unacceptable and unjustified. Will I stay there again?. I don't know.

My husband and I have been coming to the Pierre for about eight years to celebrate the Christmas holidays. We have always been very happy to come back here, it felt like home away from home but not this year. I know that something has been changed. I had previously asked to have a good room because this is our 30 wedding anniversary i had the smallest and dark room room and, not even a little surprise I remember that the past years Miss Ana Pavloska was always ready to surprise us with her Welcome Back! This year we didn't sleep the first few nights due to the noise the toilette water tank was making heavy noise, asked for an intervention it was not done, but the problem persisted for a few nights only today they fixed the water tank thanks to the concierge Denzel. I then asked front desk couple times for the possibility of 3pm late check out, the were extremely rude with out even checking in the said no. Im very disapointet from this stay, no ime follow up in my complaings during my stay. This is not the value of the 5star service. I want the General manager to hear this noise and tell me if he will stay in this room or sell to the guest! Im requesting he to contact us, we are checking out on Friday from room 1436. Best Regards Alessia