The Pierre, A Taj Hotel, New York

Underwhelmed. First impression: Lobby was small and unimpressive. At check in, young man at reservation desk was courteous but aloof. My room had an unpleasant smell of old food that never diminished during my stay. The bathroom is very small, mirror has shelves mounted on it making it useless, no place to put personal toiletries, no full length mirror, floor was dirty and filth behind the door, shower leaked and flooded the bathroom floor requiring me to put down towels, small fixtures were in need of repair, light in closet didn't work, courtyard view ??? outside my window was an old, rusted a/c unit, rotting boards and garbage. the room furnishings were "tired". Despite the distracting room odor, it was quite and I slept well, otherwise I would have rated The Pierre lower. I did advise the Housekeeping Manager of the water/shower situation. He was very apologetic and instructed me to speak with The Hotel Manager upon check out . I did, and it was the same person that checked me in. Same attitude, fake smile with a good riddance departure. Skip the Pierre and stay at Lotte NY Palace, much nicer!

Every thing was more than perfect especially the staff they were very friendly and nice to us, The room was so comfortable, all accessories were available The food was perfect the breakfast also the dinner we extremely in love with the hotel thanks for everything

One of my favorite hotels in the world disappoints. I was as excited to check in to the Pierre as I have been for decades. My historical reviews reflect how much I loved the incredible service, unique history and features, and the overall experience. This time was different. When I arrived there was no one at the door to help with luggage - they stopped staffing the door at night. The person checking me in was new and untrained. He gave me a room that was not prepared for me - they used to check every room before checking a customer in. When I called down at almost midnight, tired from my flight, they promised to call back with a solution. No call. 15 minutes later, I called back and the same person told me that a manager was on the way to my room. Nobody came. When I called again, having spent 40 minutes waiting, I hit confusion, so I went back to the front desk. The manager was awful. No eye contact, no recognition of how they failed to live up to the service they promise and charge for, no responsibility. She was rude and seemed bothered. Were i not so tired I would have addressed it. She just told me to sit in the lobby and wait, and I never saw or heard from her again. Just before I was looking to book another hotel, someone finally came to take me to a functioning room. The hotel was once historical and old school - now it is shabby and in poor repair. The team and the food at Perrine is still exceptional - the housekeeping as well. But poor management and cutbacks are not in line with what is promised. I am considering cancelling my next two reservations there and trying something new - which is sad after a twenty plus year relationship.

I booked a three night stay at the Pierre that coincided with my birthday and a meeting I had a few blocks away. The hotel went above and beyond to make my stay very special. What made my stay memorable were the personable interactions with the staff, from the doorman to the Concierge to the reception to the elevator operators to the cleaning employees. I felt very well taken care of while I was here. If there was anything that needed improving, I would say the water in the water from the bathtub faucet was warm, but not hot. The shower was fine. I plan on coming back at least once a year.

I need to rush to New York at the last minute because my son had a medical crisis. I wanted a clean safe place to rest in between visits to the hospital. The staff made my stay the best it could be under the circumstances. Impeccable service. clean, comfortable. The WIFI could be better.