Margaritaville Resort Palm Springs

We stayed here for three nights while attending a nearby dance competition, and unfortunately, our experience was far from what we expected. Before booking, I called the hotel twice to confirm they had EV charging. I was assured there were three chargers that “hardly ever get used” and that early check-in was possible if a room was available. I arrived with my child and elderly parent—understanding that early check-in wasn’t guaranteed—but was told they’d call me once a room was ready. After five hours of waiting and hearing nothing, I returned to the front desk and was told a room was now available. Still no courtesy call. The room had a strong musty odor but we were just happy to settle in. Unfortunately, the AC wasn’t functioning. I contacted the front desk and was told maintenance was on the way. After waiting over an hour and a half, I called again and only then did someone show up. The technician had to climb into the attic to get it working. The next morning, the room became freezing and we had to call again. A different technician arrived about an hour later and resolved it, but again—another delay, and this time, the technician smelled strongly of cigarettes. The pool was another huge disappointment. It was a beautiful day in the 70s, and we were looking forward to using their large pool. But it wasn’t heated, and the pool pump was apparently broken. Around 30 guests were crammed into the small spa to try to stay warm, while the main pool sat empty. Only the small pool was usable. Finally, the EV charging—which was one of the reasons I booked here—didn’t work. Even with my own Tesla connector, I was told I couldn’t charge because the chargers were incompatible. After insisting, a staff member stood by while I attempted to connect—and it was confirmed they were out of order. The front desk staff didn’t help matters—there was an air of indifference, and unfortunately, it seemed like guests were more of a nuisance than a priority. Overall, this hotel did not deliver on its promises, and the experience was consistently disappointing from check-in to check-out. I wouldn’t recommend it to families, EV drivers, or anyone expecting even a basic level of hospitality and functionality.

Spring Break I am here with my children we’re enjoying our stay we haven’t had any problems valet was good as well as the people up front checking us in we would be looking forward to another visit again we’re coming from Peru and love the weather

From the moment we stepped in to the lobby, we felt cared for and appreciated. Dorian specifically, the friendly bell man and his team went above and beyond to help with our luggage, give information and welcome us with open arms. After a long travel day, we felt cared for and immediately at ease. The hotel is clean, retro and comfortable. Will definitely be staying here over Saguaro. Thank you Dorian and staff!

My mom and my sister and I had a blast on our recent 5 night stay at the Riviera Resort & Spa Palm Springs. Yep, we saw the bad reviews prior to mine, but, we went and we were delighted because it had everything we were looking for, for a very reasonable price. OK - it's not a brand new property, but, that was only really evident in the rooms, which we really didn't spend time in at all. The beds and pillows were very comfortable. The common areas are nicely updated and vibey, the restaurant food was actually great and what we really appreciated was the scale of the property. It was the perfect size for us. We didn't want a 20 minute walk to our room or another 25 minutes for the valets to bring our car around. we didn't want cavernous restaurants or common areas. It was more like 3 minutes walk for everything and those common areas felt boutique. We wanted a resort that would be less likely to attract families with kids - check. The Spa is FANTASTIC in terms of quality of services and amenities and variety. We were absolutely delighted to have a room with 2 king beds!! You never see that. The location facilitated very easy access to downtown and the airport and Desert Hot Springs. We loved the fire pits on the pool deck every evening. The absolute best feature, though, was the staff! they worked hard to accommodate every single request from Pablo at the front desk to Carlos at the patio restaurant.

The customer service from Sandy as before you walk in the door and when getting out of my car is the best ever that I have gotten. She’s very sweet and knowledgeable. We plan on going back hopefully soon just based off our experience. Our room was very clean and we loved it.