Thavorn Palm Beach Resort

Went with family, including young children. Booked 2 adjoining rooms and requested for change of rooms, so we experienced 4 rooms in total. The good: 1. Slides 2. Reception staff, porters etc. generally helpful and friendly The bad: 1. Rooms are spacious but very low quality. The rooms are more chalet like than resort/hotel like. - Our first 2 rooms were right by the main road with traffic noise 24/7, and I mean motorbikes revving at 3am kind of noisy. It is just not acceptable if you have kids. We asked for a change of rooms next morning which reception arranged for quickly, although that still meant we had to pack up and vacate our rooms at 1230pm and return at 3pm for the new rooms - Floor tiles are very slippery when wet, especially when kids come back from the pool. 1 of my children slipped and fell in the room so one needs to be careful. - Water temperature in all 4 bathrooms was inconsistent and would be either very hot or very cold intermittently - Water pressure in all 4 bathrooms was very weak. One was barely useable - Aircon in 1 of the rooms was blowing hot air but kudos to maintenance staff who fixed it quickly - Towel rack in 1 of the bathrooms fell off the wall and I had to carefully "hang" the rack back on to the wall - TVs are tiny and ancient. No kids channels Yes, we could probably have asked for another change of room but we had already changed once and I suspect all the rooms are similarly poor. 2. Service at breakfast could be improved - We asked for a table of 6 (including children) and was shown to a table that was set for 4. Waitstaff did not arrange for additional chairs or utensils for us and we had to pull chairs and take utensils from neighbouring tables. Would also suggest for waitstaff to take orders for coffee/tea upon seating guests, or put the self service coffee machine in a more accessible location (currently, the machine is hidden in the back of another room near the buffet room). Alternatively, one can order coffee/tea from the wait staff mid-meal but it was challenging to get their attention during peak breakfast hours. 3. Inconsistent airport transfer pricing - We arranged for airport transfers via the resort. We were charged THB999 for the airport to hotel, but was quoted THB1,300 for hotel to airport. When I asked why there was a difference, I was simply told THB999 is a special price by the hotel and that the best they could do was to give me a discount of THB100, so I ended up paying THB1,200 for the hotel to airport. Small matter but just found it odd. 4. Distance from airport. - Note that the hotel's website states that it is 50 minutes away from the airport. In reality it is 1.5 hours so please take note.

Lovely hotel with an excellent location. it's quiet and premium. The resort is beautiful and the pools are amazing. It's a short walk to convenience stores or a host of restaurants. Just cross the road and you're on the beach. There are 4 pools and they're all amazing. Breakfast was good.

Great family friendly resort especially for families with young kids! with facilities such as waterslides, petting zoo and kids room. Location was convenient too - close proximity to beach just across the street and shops just a 5 minute walk away. Building is a little dated but still a good experience overall

Good hotel. Everything was good. We spent almost 10 days in the hotel. There was a small apartment. The apartment was clean. I would recommend the hotel to stay for couples and for families. Good bars and location. Really close to the sea. Just 3mins

it was just amazing …. the hotel itself has 4 pools and all are worth specially the slide one and tge new one …… there is just one problem that is vegetarian food in the hotel that is the main lacking thing otherwise everything is 10/10 especially the staff Mr POND he helped us in every matter and eddie , ms jade all were amazing and made our stay so memorable …. please i would suggest to keep more variety of indian veg good really cant forget the memories here by swimming and relaxing for 3-4 hours in a day everything was amazing