Seven Stars Resort

This was our 2nd visit to Seven Stars and we loved it as much as the 1st time. Before we arrived, we worked with Matthew on the Concierge team and he was extremely helpful, dedicated and efficient arranging transportation, activities and dinners for our family. Awesome! When we arrived, we were greeted by Chrissy who was so friendly and helpful throughout our stay. Our rooms connected to form a spacious 3BR with great common space, a living room, dining area, full kitchen and balcony overlooking the pool and the ocean. The bedrooms and bathrooms were great too. Staying at Seven Stars with our family of five is super comfortable. One of the best of many great attributes of Seven Stars is the quality of the housekeeping services. Our team was led by Niwan (sp?). He is impeccable in how perfectly clean, spotless and well stocked the rooms are kept and he is also such a lovely man. Breakfast buffet @ Seven Stars is great with many choices and excellent quality. Nelli the manager and Jay one of the servers are so friendly and upbeat. We LOVE Charles who leads the service at the Adult Pool! Charles is incredible at making everyone happy with his smile, great energy and the highest level of customer service. We ate lunch by the pool most days. The menu from The Deck has something for everybody, and the food is great. And Charles gets everything perfectly right even when there are a lot of orders and numerous modifications. Such a pleasure to be Charles’ customer! The Spa is excellent with extremely high quality massage and skin treatments. So relaxing and refreshing! It would be great if sauna & steam rooms for men & women @ the Spa could be added which is now pretty standard at resorts of the level of Seven Stars. We love walking on the beach or relaxing in the water. It is incredibly beautiful. Our family enjoyed the yoga class and the tennis/pickleball courts. Taken all together, the people at Seven Stars are all really friendly and helpful, the rooms are awesome, the pool is a great place to hang out and have lunch, and the beach is spectacular. Thank you to everyone @ Seven Stars. We’ll be back!

We had an amazing trip to Seven Stars celebrating our 25th year anniversary. This resort was the best resort we have ever stayed at. They served us rum punch and cold refreshing cloth when you arrive at the property. Quick check in with a nice tour of the property and escort to our room. Rooms are spacious, clean and bed and pillows were very comfortable. We we're greeted with a bottle or wine and some delicious cookies. Rooms have spa robes and a new pair of slippers we're an extra special touch. Our safe wasn't working. We called the front desk and within two minutes someone came to fix it. Each room has a small kitchen area so you could cook if you didn't want to eat out. Property was well maintained, pools nice and clean. We went in December and there we're plenty of pool and beach chairs available. Each lounge chair has a 4-inch cushion on top and they we're so comfortable. Lila at the beach is amazing. He takes good care of you beach side with drinks and food. Breakfast was delicious. Omelet station, fresh fruit, coffee etc. Most days we didn't eat lunch and just had an early dinner. We ate at The Farm on the property which was very good. We walked to Cafe Bistro which is .4 miles from the property. Expensive but everything is expensive on the island. We took a cab to Blue Water Bistro which was nice right on the beach. There is also a grocery store and little shops walking distance from the property. Turks is very safe island. We also did a champagne sunset cruise that picked us up on the beach in front of our hotel.

My wife and I spent six nights at Seven Stars, traveling with another couple. We were looking forward to a pleasant stay at a luxury property. I can say that Seven Stars filled that description in some respects, but with some significant reservations. Our issues began during check-in. We had reserved an “ocean view” junior suite. The view was very important to us – in our view, it’s a key element of a beach vacation. We know that “ocean view” and “ocean front” are not the same and we did not expect rooms directly on the beach. However, “ocean view” generally means that you can see the ocean even if there are other things in your line of sight. Not the case here. The room we were first assigned was on the first (ground) floor, and while it faced in the general direction of the ocean (I think), all that was visible were the pool, the lounges around the deck and some of the palm trees that ringed the pool. I was unable to see the ocean at all, even on my tippy-toes (and I’m over 6 feet tall). Also, the pool view rooms offered no privacy unless the blinds were closed, and what’s the point of that? In most hotels, this would be considered a “pool view”, but Seven Stars does not use that category, nor does its website mention that some rooms directly look onto the pool. We went back to reception and told the manager on duty that we would not accept the room. I remarked to the manager that I would assume we were not the first people to complain about the misclassification and she did not disagree. After some resistance, she offered us two other choices. The first was a similar room on a higher floor, which we would have accepted, except … we asked whether the couple we were traveling with (who were to arrive a little later than we did) would have the same view that we were initially assigned, and it turns out that the room we were now being offered was the room that our friends were to have been given. So we couldn’t do that. The last option we were offered, after some hesitation, was a “penthouse” view room in another building. It did have a beautiful view of the ocean. It was said to be the same size as the room category we had booked, but it did not at all feel like it. The layout was very strange - small bedroom, large closet and lots of useless internal hallway space. And it had a queen-sized bed, a smaller bathroom and did not have a balcony. I think that room was listed at a higher price but I cannot explain why. We accepted that room for the first three nights of our stay until they could move us to a room that fit the description on the website. That room was very nice – well-designed, nice bed, 5th floor ocean view (over the pool, but not in an intrusive way) and what we had expected. (We were told that there are 8 ocean view junior suites, of which 3 are on pool level, so the chances of disappointment are decent.) The beachfront and pool areas were beautiful and well-kept, with plenty of comfortable chairs and well-placed umbrellas. Easy to spend the day out there. Staff was good although service was somewhat slow at times (not unusual in T&C). As for the other facets of the property, we were underwhelmed. In terms of vibe, there was a surprising listlessness to the property. We walked through several of the other hotels, including the Wyamar and Grace Bay Club, which had lively outdoor restaurants and grounds that were decorated festively, with holiday lights and lit up trees. Seven Stars was dark and subdued in comparison. Maybe they have guests who appreciate the low-key vibe but it stood out in relation to other hotels in their class. A number of the other amenities were dated and in need of refurbishment. The hotel brands itself as an “and spa” but has no hot tub, sauna or steam room, and limited shower facilities (you could not shower in their spa area unless you had a treatment). The fitness center has a decent amount of equipment but is too small for the size of the property. There is inadequate space to work out in peak hours and the mats have been through the wars. The tennis/pickleball courts are patched up in the manner of an aged public basketball court with many of the lights not working. The racquets had threadbare grips and no tension, and the balls were dead. A five-star property cannot have an offering like this. Seven Stars should either refurbish the courts or just do away with them (and maybe use some of the space to expand the fitness center). Oh, and there is a small market in the lobby area that was closed for renovation the last two days we were there (note that this was in mid-December). So all in all, I would say that if you are looking for a hotel with a nice beachfront and pool area and nice rooms, and don’t care much about other activities, then Seven Stars can fit the bill. And make sure when reserving that you know exactly what type of room you are getting and if you want an ocean view but don’t want to be right on the pool, then insist on a higher floor. But if the activities and other facilities matter, and if you want a somewhat more festive vibe, consider other options.

We stayed at Seven Stars in November of 2024. When we arrived we were greeted by a staff member with a tropical drink. It was delicious. After we checked in, Chrissy, gave us a tour of the place and brought us to our gorgeous room. The room was immaculate with a kitchen too! We loved our stay there. Everything was so nice. The daily free breakfast was great. Everyday they had a variety of different food. FYI- There is a service charge on all food purchased in the restaurants. This does not include your tip. The only complaint that we had was that there were only 2 bathrooms outside. One downstairs from the pool and one bathroom in the back of "The Deck" restaurant. I think there should be a bathroom near the pools. The bathroom in the back of The Deck had very poor lighting too. It was only a one stall bathroom. I feel for such a beautiful and big property that the bathroom facilities should be nicer and more centrally located. This was our only complaint. We loved this place and will be back. The staff was very friendly too. We hihly recommend this place.

My second visit to this wonderful property. This is, by far, the best hotel I've ever stayed at (in regards to service and warmth). Chrissy at the front desk made our stay even more special with her warmth, friendliness and personal attention. She's an asset to Seven Stars! We look forward to our next stay this spring.