Grand Hyatt Shanghai

The experience was great. Given Grand Hyatt is an iconic place in Shanghai catering to both business and tourists. I urge hotel guest and visitors to be more patient during peak hours. I read earlier feedbacks of the hotel. I feel that some expectations are rather ridiculous. They are running a business. It is a popular hotel in Shanghai. Do be patient and courtesy to staff especially after a long flight. I LIKE to give credits to cleaning lady of Room 6504, Ricky, Gordon and drivers of the airport transfer. They services were spectacular. I will definitely chose Grand Hyatt for my next visit.

The Grand Hyatt was wonderful. I wish we had more time to stay and enjoy the amenities. There is free breakfast, afternoon tea, dinner, and drinks. Also, the pool and hot tub were so relaxing. The only feedback I have is that the internet was very spotty during my stay. But otherwise, I had a wonderful experience and will consider coming back to the Grand Hyatt next time.

Very dated and service is not up to par vs the Grand Hyatt brand. Spa pool all closed during the week I visited due to maintenance. No hot water between 9am-5pm for 1 week due to maintenance. This is a 3 stars hotel at best and recommend to stay at Ritz Carlton next door for a much better experience.

I’m a frequent and perhaps also “spoiled” business traveler so details do matter. Grand Hyatt Shanghai which was once one of the best hotels in Shanghai did not live up to its expectations. Room telephone was defect at arrival, there is no safe in the room, remote control was slow, the room smelt like a smoking room, level of English when calling front desk can and should be improved. Last but not least, I was so lucky that the hotel had no running hot water from 9am-5pm during my stay 17-19 Nov.

The room needs a facelift. Some of the things are old and not working. Breakfast needs to improve. The food in the club lounge is miserable. When the orange juice is not even fresh, that tells you how much the hotel pays attention to its quality!