Grand Hyatt Shanghai

The experience Shanghai Jinmao tower’s 55th floor restaurant experience was phenomenal from the view, to the taste, to the service. The ambience was private for my family of 5 and the view of Shanghai from here was amazing. We ordered a set menu for us and they were super accommodating and kind to host us. Each meal was plated specially and the server respectfully made sure we felt well treated. We ordered Shanghai cuisine which means the taste is a bit on the sweeter side, but it was well made. I would highly recommend coming to this place for a family meal for a private space and beautiful place.

We had a very pleasant and fuss-free stay at Grand Hyatt Shanghai. Before our arrival, the hotel reached out and generously offered to upgrade our package with complimentary breakfast, including our two kids. This thoughtful gesture was greatly appreciated and made our stay even more enjoyable. The breakfast spread was excellent, with a wide variety of delicious options to suit all tastes. We also want to commend the housekeeping staff, especially Miss Ni (祢小姐), who was always friendly and greeted us each morning with a warm smile—such a wonderful way to start the day! On top of that, the view from the hotel was absolutely breathtaking. Waking up to the stunning Shanghai skyline was truly a highlight of our trip. Thank you, Grand Hyatt Shanghai team, for your outstanding hospitality. We highly recommend this hotel and look forward to returning!

Quite upsetting for a Grand Hyatt standard. So many miscommunications, staff across board cant speak english. Only encounter the concierge who speaks english. Operator, reception doesn’t understand english. Because of this miscommunications, I need their help to fix on the damaged dress but they refused to help and no clarification from manager. I end up throwing it

While I usually stay on the Bund, this time, I decided to try a hotel across the river for the first time. The Grand Hyatt was the closest hotel to the Oriental Pearl Tower, making it my choice for this stay. As expected, the breathtaking views of Shanghai from the Grand Hyatt remain unparalleled. Unfortunately, I was unable to step outside due to work commitments and had to conduct all my business from my room. However, working while enjoying such a spectacular view made the experience far more pleasant. The sofa and bedding were exceptionally comfortable, and the bathtub, which allowed for a relaxing soak, was a wonderful touch. There was a minor issue during check-in, but I was deeply impressed by the swift and professional response of Duty Manager S. Lee, who handled the situation with remarkable efficiency. That being said, there were a couple of disappointing aspects. The sauna was not as warm as I had expected during the night, which was a bit underwhelming. Additionally, one of the concierge staff members—an older gentleman—seemed rather indifferent in his responses, which slightly detracted from the otherwise high standard of service. Overall, my stay was both productive and comfortable, and I would highly recommend this hotel to anyone visiting Shanghai—whether for business or leisure.

The concierge team was exceptional! Professional, attentive, and genuinely eager to assist. They secured last-minute dinner reservations, arranged seamless transportation, and offered insightful local tips. Their 24/7 availability and personalized service exceeded expectations. A standout feature of our stay—always courteous, efficient, and resourceful. Highly recommend for anyone seeking a stress-free, tailored experience. Truly elevated our trip!