Eden Roc Cap Cana

This is a lovely resort for the location and the beauty of the beach, but in my opinion it is not equivalent to other five star resorts I have stayed in and is not worth the price point. I can stay at a four seasons or ritz carlton for this price and get exemplary service. The concierge service was not very professional or that helpful. This was evident upon check in and the first few hours at the hotel. Our luggage was lost and we were not offered anything upon check in (such as toiletries) even thought we had taken a red eye flight and our travel day was very long. We were also hungry and we told by our concierge that she wasn't sure where we could currently get a meal on site - she suggested that we should walk over to the Palapa restaurant and see if it was open and *text her back if it was*! What concierge doesn't have the basic info of where to get food at a small resort? That seemed very odd. We were told at Palapa they opened at 6pm so we thought we would wait til then, even though we were both starving and hadn't had a meal in over 24 hours. As we were walking on the beach we noticed a bar at the end of beach and thought we'd kill time by getting a drink. Much to our pleasant surprise - the bar had a full food menu! Why wouldn't the concierge research or ask someone where we could get food if she didn't know? To me, this is not in any way exemplary of a professional concierge or the premium price you are paying for this resort. Some other snafu's in the service: *Upon check in I filled out a registration form about dietary preferences, I indicated I was gluten free. I was not informed of the gluten free portion of the breakfast buffet until day 3 or 4 when I found it myself. *We got no help or advice on booking a private boat ride for 2 people. We just got handed a binder with flyers of options. Both concierges shrugged when I asked if they could help us and said "you choose". So of course we chose a laughably inappropriate boat for 2 people that was nothing what we had wanted. Instead of a peaceful or quiet nature experience, it was huge boat for 40 people going on a tourist trap route with 8 other boats filled with 40-60 people. It was funny AF because we were around 100's of other people blasting music on these big tourist boats. It was also a huge waste of money - do not go to that island it is a total scam. The icing on the cake is when the boat crew and captain tried to extort money form us by saying they don't take pay pal or credit cards and they only take cash - and honestly it felt unsafe and scary. It made the last 45 minutes of the boat ride uncomfortable. *When our luggage still hadn't arrived the first evening we went to the lobby store to purchase toothpaste and toothbrushes. The women in the lobby store told us they have then for free at the front desk! (Wouldn't a concierge offer this?) *We wanted to have dinner at the marina one night and was told by the concierge that they had a car for short distances. What they didn't tell me that the car service costs money and is 3X more than a local cab! I found out when it was on my bill upon check out. This resort is beautiful but the service is not five stars. Honestly this was a more stressful trip that I had anticipated. I had been to five star resorts in the years prior at different locations, and I will stick to those int he future. For the money you want to feel like you are getting what upi are paying for, which unfortunately i did not feel here. I will add that I am a single mom and was traveling alone with my teenage daughter, and there could have been some sexism (albeit unconscious) at play here by the concierge staff and the staff in general. I wonder if I was a single man would I have experienced this level of apathetic service. Also, they could really use an adult pool and a hot tub.

The Eden roc is a 10/10 resort. The facilities are incredible, the food is great, the rooms are spacious, comfortable and have nice outdoor areas, but what makes the Eden Roc special is the exceptional service from all members of the resort. During our stay, we had a butler named Andy who was truly exceptional. He was responsive at all hours and he was very focused on making sure that our stay was as convenient and enjoyable as possible. And it was not just our butler but this level of service stems from Sergio, the manager of the resort, and trickles down to everyone else. We plan to go back to the Eden Roc and highly highly recommend it for anyone looking for a 6 star resort.

5 Stars! We had an incredible stay at Eden Roc Cap Cana during the Festive Period. We traveled with our three children (ages 13-16) and another family with children the same age. From the moment we arrived at Eden Roc we knew we were in for a special treat! The level of service, primarily from our two concierge leads, Alberto and Junior, was top notch. From a simple question, to needing things for the room, to arranging transportation, to helping us manage our itinerary, they did everything! The beach and restaurant staff were outstanding! Not only very attentive, but fun to talk to and get to know. They took care of us everyday! The 2025 New Years Eve Party, Allegria, was AMAZING! We danced until after 1:00AM. What a fun experience for our families! HIGHLY recommend! We will definitely be back for another 5 Star and Memorable Experience!

We had an amazing time staying at Eden Roc Cap Cana! The service was incredible, the staff was extremely friendly and helpful. The beaches and resort was beautiful. Everyone we met was so kind and helpful. Adonis was great and helped us with everything we needed. We couldn’t have asked for a more relaxing vacation! We hope to return one day to Eden Roc!

An overall wonderful experience. Great food and staff. We had a lovely concierge named carlos and wonderful staff helped us throughout the trip. Wilson by the pool and beach was so happy and quick to bring us our drinks. Allegria was a super fun night for new years and I love that they set up the party away front he resort. Our kids had a great time and made friends and the proximity from the hotel rooms to the pool, beach and restaurants make it very family friendly and easy if you have little ones.