Illa Experience Hotel

Set in a great location just 10 mins walk from the main square this hotel cannot be appreciated until you pass through the large yellow doors that screen it from the street. The bedroom was a good size with all the amenities one would need creatively designed. Dinner was great and the breakfasts were the perfect start to a day’s walking around Quito. Staff were all excellent.

Unassuming from the outside but wait until you enter by a courtyard with water. Our room had an amazing view of the winged Madonna, Virgin of Quito. The staff were so welcoming & helpful. The food is amazing & recognised as the best in Quito. Unforgettable stay. Thanks to the Chef and all the staff.

We booked a 3 night stay at Illa, which didn’t quite go as planned but we were very thankful for the kindness from ALL the staff. We arrived rather late on our first day and while we had booked a room on the second floor, we were very unfortunately put in a room on the ‘lower ground floor’. This room was at the bottom of the stairs as you enter the hotel, with 3 windows at high level, facing the road, that had opaque glass and bars on them so there was little natural light and zero view. The room was also very noisy with people coming and going early in the morning. We asked to be moved on the second day but were told the hotel was full, however they could move us the following day for our last night. This was extremely disappointing as this was the start of a very special and long awaited holiday. I cannot fault the staff as they were all extremely nice and as helpful as they could be given the fact there were no available rooms. So to try and make us happy they provided us with a complimentary spa treatment and dinner at a local restaurant, La Vid, which was wonderful. When we moved to a room higher up in the hotel it gave us a much better experience and appreciation of the hotel. All praise to the staff who were all lovely and the latter accommodation was perfect, it was just an unfortunate incident which our travel agent is investigating.

This is a truly lovely boutique hotel, in the heart of the historic region. It is on a quiet street, and is a previous home turned into hotel. The rooms are gorgeous, and the bathroom is spacious. The beds were very comfortable, and the service and friendliness of the staff is unbeatable. The food, including breakfast and dinner, at the hotel has a mix of Local and other choices, and was delicious. The staff was very helpful, to the point of even having sandwiches ready for us in our room when we had a later than expected arrival. I would highly recommend this lovely hotel, for the beauty and comfort of the rooms, and the friendliness and service of the staff.

Do not miss out on this beautiful & newly renovated hotel in the Old City of Ecuador. The rooms, common areas and spa area were clean and beautifully decorated. Our stay included a beautiful breakfast spread, an afternoon hot beverage offering and a free traditional crafting or cultural activity every afternoon. The chef, Juan Carlos was very responsive to our vegetarian requests and went way out of his way for us. The hospitality and generosity we experienced from the staff was amongst the best we’ve ever received during our trips abroad. Muchos Gracias!