The Jefferson Hotel

Off the charts hospitality and comfort. Loved every minute there and cannot wait to visit again. Interior, location, friendliness and politeness of the stuff was such a welcome reprieve from the modern world and NYC in particular. The charm of the old with all of the comforts of today.

I came here for dinner during Christmas and it was amazing. The decor was top notch. They didn't miss a spot. The food was excellent and the Shirley temples were great. This place is so cool especially at Christmas time. The food was kind of expensive but that is to be expected. I wish I had gotten too stay here it is so cool.

Hotel is top notch. Rooms are clean and nice and large. Being decorated for Christmas was a plus. Staff was friendly and helpful. This was our first stop on a family trip and it didn’t disappoint. We had drinks at the bar, which was crowded, and breakfast before leaving.

The staff and workers were kind and helpful, from the valet and check-in to waitresses and waiters. The hotel was decorated beautifully. Our room was very clean and quiet. However, for two nights we ordered drinks from room service and not knowing gratuity was included, I tipped $20 each to a young woman the first night and a young gentleman the second night. The ticket they gave me showed a blank gratuity and blank total as is normally done so I wrote “0” on gratuity and the total. The 3rd night the gentleman said it was paid and added to the hotel bill and we didn’t have to sign. 4th night the gentleman said the gratuity was included and we signed it. So we double-tipped! It was the same in the Lemaire and at the bar. Inconsistency! I definitely over tipped! On another note, the “Jumbo” Crab Cake on the appetizer menu was NOT jumbo but a miniature crab cake. Our first morning we ordered breakfast from room service. It was 45 minutes late! When we called to check on it they said they lost our ticket. Again, I gave cash for gratuity.

We came to the Jefferson for Christmas and, unlike other times, were left disappointed by our stay. We realize things are especially busy around the holidays but felt that there was a lack of attentiveness that would have been warranted, especially since we were spending quite a bit for a multi-day stay in one of the more exclusive suites. The first day we asked for glasses to be brought to the room; they never came. Then, we unfortunately, became ill (no fault of the hotel, of course) and called to ask for some extra towels and new sheets to freshen up the room. Several hours passed and nobody came. Then, after another call, the housekeeping team did show up but somehow broken glass shards were left in our room, which is not ideal with little kids and a dog (unclear where this came from). All in all, we were not entirely with the stay.