Westin St. John Resort & Villas

The good of this villa is that the view is stunning, and the outdoor pool deck is fabulous! The bad is that it needs some TLC. Inside overall could of been cleaner. At the price point which was $6 grand a week for off season I would expect it to have nicer furniture and appliances that worked. The fridge seal was broke the entire trip and it was a chore to keep food cold or not frozen. It was a 3 bedroom, but they should bill it as a 2 bedroom as the bottom floor bedroom was awful. Smelled of Mildew, run down and outdated. They had a leak in the ceiling and roughly patched with cement and left it like that. When it rained water ran down the wall in the bathroom. This room is not fit for guests. Communication with guests was also not the best. I sent a message to the house manager 2 days before we left that our air in the living area was not work. I received a response that said OMG and an emoji but no offer to fix it. One of the bedrooms upstairs has open air in the shower. There is no way to close off hte shower from the rest of the bathroom so it was hot and sticky in the bathroom the entire time. Also there wasn't a covering on this window so if you have guests downstairs their stairs walk right past the shower giving them a view of anyone taking a shower. We complained about that and suggested a shower curtain and rod which they did bring so we could at least ensure privacy. There was no greeter to meet us, no welcome basket as most place of this price point provides on island. With a little TLC this could be a great place but until then they should charge accordingly. Beware when renting, the pictures they show do not highlight the issues.

Our original room in the upper area building 34 felt like staying in a camp ground in a tropical resort.. the room was dated but did have a view of Cruz Bay. The time it takes to call and wait for a cart to take you to the main resort pool, beach and restaurants was not what we wanted to experience at this resort. No one at the front desk mentioned this to us that we would have to call to get a cart at check in. We were not happy and were moved to a different unit in the main resort building 23 and it was an outstanding experience all around. The grounds, beach and pool are kept up beautifully.

As a very significant level lifetime member of Marriott rewards, I can say I am more than unhappy with the location of the room they assigned me. The room is very nice and l upgraded (all cash, no points) to a larger room. Again, very nice. No where did they inform me that the upgraded rooms were in an area about one half mile from the resort pool and beach and up a big hill. They offer golf cart transportation around the resort however when you call for it, they say it can take up to ten minutes. I asked to be moved and they said they could only accommodate that (still far away) unless I wanted to move a couple times. Who does not go to the pool and realize you need to go back to your room for something? Who does not want to walk out of your room and have a short stroll to the beach? Who does not want quick access to the fitness center? Who wants to consume the golf cart transportation time when you are on holiday? Not me! Extremely bad form from the management team at this "resort"! As this a timeshare resort, the company that licenses the Westin name wants to rent out the larger “far away” unused timeshare rooms as they make more money, they have a different motivation.

The resort is beautifully maintained-beautiful grounds. The room in building 21 was comfortable. Great bed, pillows and lots of hot water. Washer and dryer were perfect in size. It was clean. Staff was friendly-always asking if we needed a ride. However, we requested not to have housekeeping after being assigned two days and a time. We confirmed they would not clean our room. Twice, on the days we were not originally assigned and earlier in the day than we were assigned, they cleaned the room. After the first time, I spoke to the front desk and they apologized and then sent us a lovely cheese platter. I told them our privacy had been violated. On top of which, I had laundry drying in the room(stuff that cannot go in the dryer). The following day it happened again. Again, they apologized however; they did not solve the issue. BTW, the day after they cleaned, we realized the body wash in the shower was empty, so the housekeeper didn't even check to see if they were full(the large pump bottles attached to the wall). It took two calls to get it replace.

Stayed in the upper Villas. For the price $100 a night it was awesome for off season. Large King Bed, nice kitchen and living area. Shower was not what it was advertised. It is a tub-shower. Not a separate shower and tub. Staff was friendly. They’d get a 5 stars except for two issues.Checked in at the Airport! Awesome! But apparently the airport office and the main check in don’t communicate. We were told No Maid service for our 5 day trip. No problem. Came back one afternoon and a Maid was in our room. Later that day we discovered something we left on the table was gone. I was also double charged in my credit card. Then was told the holds would drop off. What. My card paid both. Today I did receive my second charge back. All’s good. Having a washer and dryer is a plus.