Kimpton Sir Francis Drake Hotel

Came for the location and atmosphere of the Beacon and it didn't disappoint. The room was a bit small but accommodating. The value is the location by far. Over the weekend it does get a bit noisy on the street but expected. Service was great, even held our luggage while we ventured the city after check out and before flight time. Didn't get to use the amenities but I did walk around and saw the gym and restaurant. Everything seemed to be clean and pleasant. Would stay again because of its location to this side of San Francisco. Came for the San Francisco Marathon on the pier side so it worked out great.

The "upgrade" to this hotel was a Home Depot-quality remodel with a Holiday Inn design. The entire hotel is dusty. Maid service doesn't happen unless you go to the manager and ask for it. This hotel is relatively cheap. You get what you pay for. The Starlite Bar on the top floor is beautiful and the prices are right. You don't have to stay at the hotel to experience the beautiful views, great drinks and bites.

This is my go to place to stay in San Francisco staff is amazing restaurant was great!

I wanted to write a new review because TripAdvisor would not allow me to edit my original one from last July 10th. During our stay at the Beacon Grand, we experienced several issues that affected what should have been a wonderful visit. My parents were also initially assigned a room that was much smaller than expected, and the bathroom flooded during their stay. Fortunately, the hotel addressed the situation by moving them to much better room. The most upsetting was discovering when we got back home, that my power strip had disappeared from my suitcase. Although these situations were disappointing, I believe it is just as important to recognize outstanding customer service when a hotel is genuinely committed to making things right. After our stay, General Manager Sebastien Pfeiffer personally reached out to me. From our very first conversation, he was kind, respectful, and genuinely interested in understanding what had happened. He stayed in touch throughout the entire process, kept me informed, and worked hard to reach a fair resolution. More importantly, I always felt that he truly cared about our experience and wanted to restore our confidence in the hotel. Everyone can encounter problems while traveling, but what really defines a hotel is how it responds. Sebastien's professionalism, empathy, and dedication completely changed my perception of the Beacon Grand. I would also like to mention that one of the hotel's greatest strengths is its outstanding location. It is perfectly situated in Union Square, making it easy to explore San Francisco's main attractions, restaurants, shopping, and public transportation. Thank you, Sebastien, for your exceptional customer service and for demonstrating that your guests truly matter. Because of your efforts, I would gladly consider staying at the Beacon Grand again.

The Beacon Grand has a great location for getting around SFO. The Hotel is very regal and has been renovated beautifully. The renovated rooms are done tastfully and the bedding is very comfortable. I would recommend a visit to their Starlight Room to have a cocktail. Booking with "FORA Travel advisor Liz Spiletic" was easy and she was able to Upgrade our room , plus gives us 2 tickets for cocktails , and 2 tickets for breakfast as well as a $50 hotel credit tone used at Hotel for food and or beverage, plus a late checkout! highly recommend