Kimpton Sir Francis Drake Hotel

Location was great, very central. Easy access to many places nearby including the BART. It is a gorgeous hotel. It has also very nice and clean rooms.

We recently stayed at Beacon Grand Hotel and had a really memorable experience. First, I want to highlight Jojit from the front desk — he was incredibly welcoming, kind, and genuinely caring. After a very difficult day, arriving at the hotel felt like coming home. He lifted our mood right away and made sure everything with our room and stay was smooth and comfortable. His level of hospitality really stood out. The entire team was very supportive, and the service overall was excellent. The next day, we had an unexpected emergency and couldn’t return in time to pack our belongings or check out properly. We called the front desk, and the housekeeping team carefully packed absolutely everything for us — even the smallest items I was worried might be forgotten. Everything was handled with so much attention and care, and we truly appreciated that. A big thank you to the entire team for going above and beyond. The only small note: we used valet parking and requested EV charging. It seems the car wasn’t fully charged as expected, which slightly affected our plans later. Just a small suggestion to double-check charging requests in the future 😊 Overall, we are very grateful and would definitely stay again.

I truly want to express my admiration for the receptionist — an absolutely wonderful man Jojit who helped us during a very stressful situation that occurred earlier in the day. His kindness, warm smile, and genuine support meant so much to us. He was incredibly polite and went above and beyond to make sure we felt comfortable. A truly exceptional person. The hotel itself is absolutely unique, with stunning architecture and beautifully designed interiors. I would also like to give special praise to the restaurant located right in the lobby — the food is absolutely delicious, and the service is outstanding. I highly recommend this hotel to everyone. It was a truly memorable experience.

We had a truly wonderful experience, and we would like to express our sincere appreciation for Jojit’s outstanding service. From the moment we arrived, he made us feel welcomed and well taken care of. Jojit provided exceptional assistance at the front desk — everything was handled with professionalism, efficiency, and genuine kindness. Any request we had was fulfilled quickly and seamlessly. In particular, when we asked for glasses to be brought to our room, it was done promptly and with great attention to detail. His level of service was impeccable, and it really made a difference in our stay. It’s rare to encounter someone so attentive, responsive, and dedicated to guest satisfaction. Thank you, Jojit, for your excellent hospitality — you truly made our experience special!

Everything just fine... except the reimbursement of the Incidental Deposit... It's taking for ever. Too many working days to process the reimbursement.