The St. Regis San Francisco

2 night stay for the second time and very pleased with this hotel. What I experienced: Excellent bell service and front office staff Room service top notch Pool very classy and luxurious Rooms are amazing and better than the four seasons in town. Highly recommend staying here.

I’ve been here for ten days and must say the hotel is exceptional on every metric. First, the staff. Everyone is friendly, efficient, helpful, and prompt. From reception to the bell staff to the concierge to housekeeping and butler services, just off the charts. You’re greeted by name and with a warm smile wherever you go. They want to make you happy and will go the extra mile, whether it’s steaming or pressing your clothes, bringing you a microwave and mini fridge, delivering your packages to the door, cleaning your room at odd time because you’re working so much, giving a treat at turndown service. Because I had so many suits they brought a rolling rack that fit them all. The room is spotless and really quiet. The electronic blackout shades are perfect. The bed is incredibly comfy, with top notch, large pillows and high thread count linens. The shower is lovely with a rainfall head and additional handheld. There’s also a soaking tub. Terry robe is plenty big, unlike the skimpy ones some “luxury” hotels have. Towels are fluffy. The amenities are first rate and include everything — even nice moistened makeup removers and an excellent lighted makeup mirror. The neighborhood has everything you need and the street is “activated” again, with people walking around at all hours. It feels very safe (and I’m an older woman). There’s a Target right down the street if you forget some necessities. To the person who said it doesn’t feel like “real” San Francisco, I don’t get it. Mission St is half a block away and Market is one and a half. You can walk to Embarcadero in ten minutes and be eating oysters at Hog Island in the Ferry Building, sipping champagne and watching sailboats on the bay. What’s more San Francisco than that? My only minor criticism is that the restaurant could use a better lunch and dinner menu. The food is high quality and well prepared but there should be more variety. After all, this is a restaurant city! And what they call coq au vin …… isn’t. Anyway, in the midst of a high stress business environment, the St Regis has been an island of calm and welcoming. I can’t recommend it enough either for business or pleasure.

It's a shame to call this hotel a St Regis as it lacks service and the entire hotel leaves you cold and not welcomed. The room was small room with cheap toilet paper. TV not working properly. Do not recommend this hotel if you're looking for a real St Regis experience.

Glorious hotel with lovely staff, but this hotel missed for us because the neighbourhood feels like many urban cities and misses a San Francisco feel. We love to walk through the parks and neighbourhoods in SF to see the views and wide range of architecture, but the St Regis area misses this. Other neighbourhod areas hum with a special SF energy that was absent here. SF residents are also very friendly but this is lost in polished service (however nice the staff were).

Oh, the St. Regis San Francisco-where technically I made the reservation, but of course, I still couldn’t check in without calling my husband. Who needs access to a room when you’ve got a husband with Marriott status and a phone, right? But I digress, it only took an embarrassing call to clear that up. Once I finally got in, things went uphill. Rollaway bed was there, no need to ask for one (small victories). The bar? Let’s just say it was so good, we “accidentally” went back three times during a two-night stay. I mean, when the drinks are that amazing, who’s counting? We were lucky enough to catch Fleet Week from our room. Jets flying overhead? Check. Unexpected bonus: sharing the hotel with the entire Detroit Pistons team. Not intimidating at all to be surrounded by 20+ giants every time you enter the lobby. All in all, two days at the St. Regis wasn’t enough. We’ll definitely be back, assuming Marriott’s status gods deem me worthy of checking in again without involving a phone call to the powers that be! But hey, the rooms were modern, clean, spacious, and the hotel is now our top choice in San Fran (pending check-in logistics, of course).