Four Seasons Resort Scottsdale at Troon North

Just finished the fourth stay at the Four Seasons Scottsdale property. We’ve enjoyed the Sonoran views occasionally over the past few years, as a getaway. The service was excellent from nearly all employees, which is expected at a Four Seasons property and the reason for our choice to stay at Four Seasons resorts. The rooms are feeling outdated and the heating is inadequate. There was a cold spell during our stay, but shivering under blankets isn’t acceptable. Very tired gas fireplaces appear to be from the late 90s and add to a very stale feel. Room decore is also very out of step and feels yesteryear. The detactched rooms perhaps are not maintained as well as the main hotel? Not sure, but it was disappointing. Particularly, the elevator seemed dirty, with very worn carpet. The room number signs we worn off (2422 room) adding to the tired and uncared for feel, along with animal excrement caked on the balcony terrace, that accompanied us for coffee each morning. Last, but certainly not least, I was left for 30 minutes, literally 30 minutes, at a breakfast meeting at Proof, by my server. This was apparently due to some sort of memory lapse as the restaurant was flustered with a large group. Upsetting and sub par. This property is being ignored, and the owners are not managing it well, in my experience. Four Seasons needs to be aware this isn’t up to the brand. Very mediocre.

Come every year in November to enjoy golf and hiking. Everyone’s great and the ambience is fantastic desert beautiful sunsets night skies I’m writing this review because I have asked many times if they could just turn the fire tables on outside in the morning for our coffee and I just can’t seem to get through that they should just turn them on every morning automatically especially on the cold mornings Hoping this review will stimulate that

Second time at this amazing hotel and they hit on all cylinders. Rooms are spread out from the main portion of the hotel, but I loved the little walk and the amazing scenery. Our room was impeccably furnished, well cared for, very clean and comfortable. Twice a day housekeeping service was a great added touch. Was there for a three day conference and the event staff could not have done a better job. Seeing many of the same faces at dinner that you saw you at breakfast was a testament as to how long their days were and the effort they put in, but they were always smiling and super friendly and professional. Front of the house team specifically at the front door were always engaging and offering assistance. An absolute home run from staff, to guest rooms to overall meeting and event experience. One of the better hotels you could have the privilege of staying at.

Exceptional property in a wonderful location. The resort is very peaceful and has the feel of an oasis in the desert. For a larger resort it has a very quiet and intimate feel. Incredible views, access to great hikes, and excellent food made this FS a perfect getaway. The food on site was great - definitely reccomend the s’mores shaped cactus desert at Proof!

This is a general note about all of the Four Seasons Resorts. They are all exceptional and the service is nothing short of excellent. I rated it 4 stars due to the food options. The food is all Gourmet. This might be a problem for some. It would be nice to have one of the places in the resorts not gourmet. Look through the menus before booking