The Phoenician, a Luxury Collection Resort, Scottsdale

Although I'd visited the lobby bar here before, this was my first time staying on site. The Phoenician is in many ways regarded as the premier resort in the Scottsdale area. Generally speaking, it lives up to its reputation. Our room was spacious with a large balcony. Plenty of room for a family if we had been traveling with small kids. Hotel staff is courteous and eager to offer a golf cart ride to another part of the property (spa, restaurants, etc.) I would say that in comparison to other hotels I've stayed at across the world, I'm not totally sure that the $900+ price/night is justified here. The indoor/outdoor common spaces feel a little tired and in need of an update. From what I can tell it looks like the rooms/hallways have been renovated (at least in our wing). We were here late week into the weekend, so for the first few nights the hotel definitely took on a mix of business/leisure feel. There were multiple conferences going on, so it was common to be mixing with both business travelers and vacationers alike. This didn't bother us, but if you're looking for a pure leisure resort, perhaps consider elsewhere.

I wish I could give at a zero. One of the worst hotel experiences ever. 1). Arrived late at night after a long flight. Front desk told us our casita was in Building M, and gave me a map. Which was almost worthless in the dark. Saw some buildings, but no signs except for parking lots for other buildings. Finally someone trimming the hedges took us to the right place. “This is building M.” I asked, “ How can you tell? “ “it’s on the sign.” “What sign?” “On the building,” and pointed about 25 feet up. 2). Parked the car. Discovered that casita was on second floor, 10-15 steps. No elevator. No notice from hotel that there were stairs. We are a couple in our 70s, one of us with multiple sclerosis. 3). Nondescript room at best. Worn carpet, mediocre furniture, and a full length mirror, which rested on the floor, and leaned up against the wall at an angle. 4) The second night turned rainy and cold. Which is not the fault of the hotel, but the heating system must have been imported from a tenement in New York. Wheezing, banging and lots of other noises that came and went through the night. I got just a few hours of sleep. 5). Complained to front desk. Very helpful clerk, who disappeared for awhile to talk to her supervisor. Who turned out to be too busy to help. I paid for the room with Bonvoy points, and clerk thought that a refund of points would be a reasonable result. I agreed. But I haven’t heard anymore from Marriott. 6). I couldn’t understand why TripAdvisor rated this at five stars, yet fairly recent reviews were bad. Now I know why. MARRIOTT, FIX THIS.

Wife, daughter and I loved this resort. First I would like to compliment the staff who were exemplary, all of them. Next for the hotel grounds---gorgeous, immaculate, spacious. The gardens were beautiful. Views were amazing. Our room was spacious, well appointed, comfortable, with a nice patio space. Food also was amazing, but pricey. We did room service multiple nights and breakfast downstairs. Also went to the tavern for some wings. We had my nine year old daughter with us and between the Funician kids activities, the pools/slide/splash pad, and the game room she was plenty entertained. The resort is accommodating to kids but by no means overrun by kids. Which is just perfect for us. Would definitely stay again.

Had an amazing stay at The Phoenician. The pools are wonderful. Although I wish there a hot tub at the adult pool section. The 2 hot tubs were always filled with kids. We stayed in a casita and it was roomy and clean. Can’t wait to go back for another stay.

The Phoenician never disappoints. The staff is always friendly and the grounds are clean and well manicured . We’ve stayed here about 7 times so I knew what I was in store. The rooms are a bit dated and could use a little refresh as well as the lobby . But the decor goes with clean serene aspect of being a desert hotel . No fuss . The accommodations are everything you could ask for. The golf course is beautiful ( I don’t golf but it looks fabulous ). The spa is top notch - a bit pricey for a massage but it was worth it . The independent facility it is designed and executed with calm and grace . The pools are a plenty . However if you are a lap swimmer ( which I am ) you will need to go off grounds . Maybe they could make one a lap pool ? The gym is awesome - great equipment and weights . If you are a hiker ( which I am ) - Camel back mountain is .35 miles from the grounds . Bring water We ate at the golf club for dinner - the food was classic bar food but good . Less expensive than the main dining area . I did go back for lunch one day by myself - and I loved the crab roll . The wonderful bartender recommended it for me . She and two hostesses were so nice and friendly to me sitting by myself . Very welcoming to a single woman eating by herself .