Fairmont Peace Hotel

We stayed at Fairmont Peace in September. Very strategic location. A very beautiful & historical hotel. Unfortunately our experience there was really bad. I smelled cigarette smoke in the corridor of my floor that must have come from one of the rooms and due to my allergy towards cigarette smoke, I complained to my travel agent who forwarded my complaint to the manager on duty. My agent said the manager or someone from the front desk would contact me regarding this matter. Until the day we checked out noone from the hotel reached out to me so I made another complaint to the manager on duty that day mr Roy. He said he never received any complaints the day before and no call records either. After talking to my agent about this, it was another manager mr Andy who received the complaint the day before and promised my agent that he would contact me to resolve this matter but he forgot. Needless to say more, this experience showed us the poor management and service of the hotel. I was really disappointed with their service. Looking back I can only mention a few names who were FRIENDLY & HELPFUL at this hotel, Equinox the all around gentleman we met at the dining area during breakfast, Farida the guest relation girl from Uzbekistan, and one doorman I forgot to write his name. It's such a pitty, Fairmont with such a luxury brand and strategic location has the worst service from all the hotels we ever stayed in.

Hebe Zhang is an excellent guide providing many interesting insights. The tour allows us to visit the beautiful outdoor bar that’s closed in winter because it’s too cold. The stories behind the decor of this beautiful hotel is amazing. Thank you, Hebe

Fantastic guided museum tour from Hebe Zhang. Enjoyed the stories she shared of the hotel and some anecdotes of Chinese Culture. 10/10 will recommend this tour for anyone who wants to learn more about the hotel’s history and architectures.

The hotel tour was really great and informative, Hebe our guide really knew her stuff and was great at delivering it at an easy to understand and entertaining pace. The views from the hotel of the bund is simple spectacular and the museum was interesting and full of cool artifacts

The hotel is conveniently located on the Bund in Shanghai. Service is great and very friendly. We booked the Fairmont Grad Room, Executive level. There was a dedicated check-in area on the ninth floor and we had access to the Executive lounge. The service was attentive and genuine. The room was spacious and well equipped. We could have had our breakfast at the Gold Lounge but decided to take it in the main restaurant on the ground floor. There was a much bigger variety of food on offer in the main restaurant. The staff were extremely helpful, especially in the Gold Lounge. They assisted us with everything that could be a problem, be it the Chinese only car hailing service or registering my credit cards with Alipay, WeChat and Didi. Altogether, this hotel was a a great choice.