Bakubung Bush Lodge

We went to Bakukung as our Honeymoon and it was truly fantastic. The location was extraordinary and majestic. The Animals were truly awesome! As a person who love outdoors and wildlife, I was excited to wake up to see which animal is outside our Chalet. It was everything I could dream off and so much more. To the best Honeymoon and future anniversaries at Bakubung.

Absolutely great facilities, from the room to the staff to the activities. I will definitely be back.

Bakubung is a beautiful and a very clean place. However, the staff has to be some of the unfriendliest staff I have ever encountered while travelling. They lack: - Professionalism (On arrival, I greeted the staff that was at reception only to be ignored because they were standing in a group chatting), until i was greeted by a gentleman who assisted and gave us the information we required for the stay. - Turn Down (When the turn down is done, why is it done only for a set of the family and not the entire family? Was I supposed to do the Turn Down for my child?) - Porter (Why is there a porter station if it isn't even used?) - Reception (I contacted the reception using the telephone provided, there was no answer on more than 5 occasions. At some point I had to contact the reception using my cellphone, only then I got an answer. Is reception deliberately ignoring calls? I asked why they didn't answer, no apologies whatsoever, just Petunia asking what I want. How rude!!! Petunia does not belong at reception.) - A lady brought an iron to my room, and she seemed upset? Wasn't I supposed to ask for an iron? - Game Drive - Some of the things that the guides were saying before we went on a game drive while taking a list of everyone going on a game drive were shocking. Some of the guests cannot communicate in English fully, but the things the guides were saying in one of the South African languages. Shocking!!! No respect for guests. The restaurant staff was so friendly, no complaints there. If I knew everything that I do know now, I would have never booked at Bakubung. I would have booked at another place in Pilanesburg.

Stunning location and general quality of the resort is definitely the highlight, Pilansberg Game Reserve minutes away. Loved that you pay once for entrance to the Reserve, regardless how often go into the park. Spa overpriced and they don't answer calls or return messages. Reception and reservations also don't believe in returning calls or emails. Had a very unpleasant check in experience. Started the visit off on a Backfoot

REST WEARY BONES Service as expected food outstanding Alacarte menu great The Spa an absolute treat worth a revisit