Seminole Hard Rock Hotel & Casino Tampa

We were surprised/disgusted when we went to get some Pizza at the food court that it has been closed. It has been an easy, inexpensive and quick place to get a couple slices of decent pizza for years, now there is a "wall" and the entire food court is gone? Why? There is no indication that it is getting renovated, just eliminated? Very frustrating when you see places like this that absolutely rake in the profits do this? Damn shame.

After moving to Tampa 7 years ago, and going here avg once a week since, I am starting to think their slots pay back 1%. We both have never left with a dime. It is fun to play and all, but wow. We can go to any other casino in the state and at least stay afloat. Not here.

I wanted to surprise my wife at the hard rock hotel. We were suppose to stay at the days inn but i changed that last second. My number one complaint would be the smoking in the casino and the dreadful staff. The smoking is out of control. Everywhere you look people are puffing away. Its horrible. My eyes were watery and the next day i had a sore throat. I only gambled there the first night and then wouldn’t go back down there. Everytime we came and went from the hotel i dreaded walking in that casino. The poker room was depressing. No one looked like they were having fun and the only time anyone talked was to talk crap about the last play. The hotel staff (especially) the front desk was super snobby and rude. They could care less about any of our concerns. We just didnt feel very welcomed in there. The worst was the manager at the constant grind coffee shop (morning, big blonde haired lady). My wife was trying to decide what coffee to get and this lady looked like she was trying to hold back a mental breakdown. Was so short and frustrated with us. The tension made things unbearable. We felt like she just wanted us to order asap and get out. I wouldnt stay there again, no way. And they even soured me on gambling.

We just received a mailer yesterday 12/21 which offered a three night complimentary stay. We just called attempting to reserve two nights being 2/17 and 2/18 and were told "the free mailer rooms were already given out, and they have no more free rooms". I explained that it was our 25 year anniversary and that I am also a US Army veteran, but that didn't seem to matter. I would understand if the hotel was sold out. However, when you look online there are plenty of rooms available at a very high cost. I asked to speak to a manager and was told "the managers are very busy and they would call be back within 3 days. These deceptive offers are common based upon some other comments that I have seen here.

Well I have learned something different about hard rock we travel 12 months a year and have tried to stay loyal to hard rock as our gambling spot we were in Atlantic City last back in Tampa called to see what credits offers anything nothing called ask for a slot host being an icon member I have had that at other facilities I was informed that that is not the case and that they don’t do that It’s very sad but we will be going to other casinos because clearly there is no loyalty from property to property. I have a gift card to pick up next Saturday but will not be gambling while we’re there just pick it up leave and go have dinner somewhere else I wish we would’ve known this a little sooner only Only casino we ran into where this was the case lesson learned