ANA InterContinental Tokyo

This hotel is by far the BEST! Excellent service and staff. The facilities are amazing and the attention to details and care by the staff is incredible. They are like family. Special mention to Monina Okada, Arisa Izumi, Yoka Parists, Fumika Tachibana & Dewi Haryono. This is my second visit and it gets better! Thanks to all the staff, you are making a massive difference. Keep it going.

Two night stay before flying to Hong Kong to join a cruise. A warm welcome from the reception staff. The room wasn’t ready but when we said we’d had a long flight they found us another room. The room was average size but very nice and every thing we needed. We had breakfast included as we are IHG ambassador members that was good. We ate in the lounge area which was good. No complaints at all.

5-star Rating for the dedicated staff of the ANA-InterContinental Club Lounge; really great Service! 👍

This did not go well. There were three of us, my partner and my daughter and thought 2 degrees outside, the room was incredibly hot. We had gone out for dinner and come back and the room was unbearable. You could put the temperature to 17 degrees if you want, but the air and the heat just would not stop. It took an hour of phone calls, walking down to the reception, then calling several times to get someone to fix. This is my pet peeve, rooms that make you think you have individual temperature control, but it's fake. The drill is you call reception, they bring up the mechanic, they get on a stool, check the filters, test the air coming out, and then swap the room, only to find the other rooms are pretty much the same. It was 11pm turning midnight and I had a 5am up to catch a flight. So yes, pack the family up at this hour moved to another room which was honestly slightly better. But there is no excuse for this. This hotel is incredibly expensive to be uncomfortable. Filter cleaning, or individual temperature room control should not be an issue at this price. It was a painful night of no sleep at a high-expense. Not happy. So buyer be warned.

I don't believe this hotel deserves a 5-star hotel at all; for the following reasons: Cons - I arrived at the hotel at around 09:00am - my room wasn't ready [fair enough] but there was nowhere to wait. At other hotels I have stayed in they have a room/ lounge for guests waiting to check-in. I had to use the showers in the gym changing room after a 14 hour flight. Room - as a solo traveller, I was given 2 single beds. I don't think it's fair that just because you are by yourself you don't get given a queen/ king size bed. Every other hotel I stayed in; I have never been given 2 single beds when I am alone. Also, if your room faces the big road, it will be noisy. Lots of traffic. Breakfast - It's okay. Nothing special, especially for the price Location - I picked this hotel for the location, however it really isn't the best. 15 minute walk to the nearest tube station and you are still quite far away from the main city centre. The only attractions you are close to is TeamLab Bordeless. Pros - Staff are very friendly and nice and speak very good English Bathroom is lovely, especially the bath Room service is good; lots to choose from Restaurants have good selections and well priced