Conrad Tokyo

This hotel was total class from the moment we walked out of cab and into the downstairs lobby. You have to take an elevator to the 28th floor of the building to check in. The check-in process was smooth. The room wasn’t quite ready for an early check-in but we were hung out in the executive lounge where there were some drinks and relaxing chairs. The room itself was fantastic. It was very clean and had amazing views of Tokyo Bay.

After red eye flight upon arrival, we were welcomed with room upgrade, as diamond member, and luckily early check in was available. Check in was quick, staff were super friendly. Special thanks to our guest relation manager Fumie Murase. She personally escorted us to the lounge and invited us to coffee while we were waiting for our room to be ready (small thing but after an exhausting flight it felt really good). The room was spacious and the requested rollaway bed was already in place. All the amenities were available. The room was extremely clean and fresh (and it was the same each day after housekeeping). I would like to highlight the concierge service, which, in my opinion is one of the best among Conrad hotels. Especially the very quick and proactive approach of Takanori Ando. Who helped us organize the last minute, private guided tours on January 2,3 and 4. The organization was neat and the tour was perfect. Unfortunately I cannot recall the name of our guide, but she was amazing, gave a lot of insight info and adjusted the tour to our needs. Breakfast was good, the egg Benedict definitely worth a try. Hotel location is excellent. 5-10 minutes walking to Ginza and additional 10 minutes to Imperial Palace. All stations including monorail are near the hotel. Couple of downsides though: The New Year’s Eve was disappointing. We didn’t really feel that it is some special event. The music wasn’t that great and if you were sitting at the other end of the bar you couldn’t hear it well. We really missed the buffet dinner solution which would serve such events much better. The offered food wasn’t that great either. Generally the hotel wasn’t decorated for festive season. The organisation of breakfast wasn’t the best. It wasn’t in one restaurant and each day we had to wait in a queue to get the table. Nevertheless this is one of the best Conrad’s we stayed in so far with an excellent and dedicated staff. During our next visit to Japan we will definitely choose this hotel again.

The Conrad Tokyo is a wonderful hotel with impeccable service and staff. My girlfriend and I stayed there for three nights just after the holiday and it was wonderful. I booked through American Express. The Conrad is part of their Fine Hotels and Resorts program. As a result, we were given a room upgrade, 4 pm check out, complementary upgraded WiFi, daily breakfast for two, and $125 worth of credit to be used at the hotel. An incredible perk. The breakfast is wonderful. The Conrad, while not central, is conveniently located near a series of public transportation options. We flew into Narita and out of Haneda. Both directions we used the train to get to the airport. Shiodome Station (Odeo and Yurikamome Lines) is steps away from the front door by the skybridge. Shimbashi Station is a five to ten minute walk by the skybridge. Nine different lines go into Shimbashi. Cabs and Uber are readily available out front. We were able to get everywhere in Tokyo conveniently and quickly. All in all we had a great stay and would certainly stay at the Conrad again.

This is one of the world’s great hotels. And I’ve been to a lot of the world. Whatever your idea of 5-star luxury, the Conrad Tokyo has it. We stayed in one of the larger suites and it was beyond spectacular. Views were dazzling of the bay, amenities were sumptuous, welcome gifts brought smiles and delight, housekeeping was flawless and worthy of royals. Gym was quite good and pool is lovely. Rooms with lounge access have that added bonus for breakfasts and relaxing throughout the day with snacks and drinks. Amex Platinum elevated the experience immensely with room upgrade, welcome gifts, “bonus” money to spend at the hotel (we used it for room service dinner on the night we arrived). Personally the Conrad experience was far preferable to the Ritz where we stayed last time and which we found d much stuffier and uninspired.

The Conrad had amazing service. The turndown service was great, breakfast which we chose to have downstairs over the executive lounge was always plentiful. The view was amazing as well. Dining options outside the hotel are a bit limited in very close proximity. Tip: if you want to work out bring sneakers. I travel light with all purpose casual shoes and Conrad would not allow me access to the gym with them.