Conrad Tokyo

Our stay at Conrad Tokyo was phenomenal from start to finish! I knew from the beginning you had to take an elevator up to the 28th floor as the hotel was located on the 28th-37th floors. I was a bit concerned about that process, but I had absolutely no reason to be! Staff were always present, and graciously assisted as needed. As a Hilton diamond member I was upgraded to an executive room with a view of the Tokyo Bay. The room was larger than expected with a picture view. The level of cleanliness was impeccable and we both loved the small Conrad bear left on the table. Our favorite place was the Executive Room. The chef was able to make your omelet to your taste and there were many other choices. Not only did you have food choices but you had two rooms with different views to pick from. What made it so outstanding was the staff than worked there, we found ourselves not only coming up to eat but to interact with the staff. A special thanks to Jaya and Monica F for making our stay feel like home away from home. Your hospitality is unmatched! We thoroughly enjoyed our massages at the hotel, it comes highly recommended. Housekeeping came twice a day with nightly turndown, water and fresh pajamas. They deserve much gratitude for the job they do, and the level they do it! Overall, the location was great, we always felt safe and enjoyed our stay immensely!

Every Conrad I've stayed at has been lovely. From the amenities to the crisp sheets to the smooth as silk blinds... it's all perfect. The location was a bit off the beaten path, but only a 10 minute walk to the Ginza district. Surrounded by office buildings and not a lot going on past 5pm. But if you're willing to walk or take the subway from just outside the hotel, you'll be well rewarded. My son wanted ceremonial grade Matcha and the Concierge called a few of the local department stores, found the right one (with pricing recommendations) and then gave me explicit directions on where/how... I was too scruffily dressed for the lobby bar, but it looked fantastic with great views. The included breakfast buffet was excellent.

The is a beautiful hotel over the Tokyo bay. We had incredible views. The cafe area overlooking the bay was relaxing and had excellent dessert/coffee and well dressed clients. Our room was excellent and had amazing view. I had a massage in the spa which was superb. I highly recommend.

This hotel was total class from the moment we walked out of cab and into the downstairs lobby. You have to take an elevator to the 28th floor of the building to check in. The check-in process was smooth. The room wasn’t quite ready for an early check-in but we were hung out in the executive lounge where there were some drinks and relaxing chairs. The room itself was fantastic. It was very clean and had amazing views of Tokyo Bay.

After red eye flight upon arrival, we were welcomed with room upgrade, as diamond member, and luckily early check in was available. Check in was quick, staff were super friendly. Special thanks to our guest relation manager Fumie Murase. She personally escorted us to the lounge and invited us to coffee while we were waiting for our room to be ready (small thing but after an exhausting flight it felt really good). The room was spacious and the requested rollaway bed was already in place. All the amenities were available. The room was extremely clean and fresh (and it was the same each day after housekeeping). I would like to highlight the concierge service, which, in my opinion is one of the best among Conrad hotels. Especially the very quick and proactive approach of Takanori Ando. Who helped us organize the last minute, private guided tours on January 2,3 and 4. The organization was neat and the tour was perfect. Unfortunately I cannot recall the name of our guide, but she was amazing, gave a lot of insight info and adjusted the tour to our needs. Breakfast was good, the egg Benedict definitely worth a try. Hotel location is excellent. 5-10 minutes walking to Ginza and additional 10 minutes to Imperial Palace. All stations including monorail are near the hotel. Couple of downsides though: The New Year’s Eve was disappointing. We didn’t really feel that it is some special event. The music wasn’t that great and if you were sitting at the other end of the bar you couldn’t hear it well. We really missed the buffet dinner solution which would serve such events much better. The offered food wasn’t that great either. Generally the hotel wasn’t decorated for festive season. The organisation of breakfast wasn’t the best. It wasn’t in one restaurant and each day we had to wait in a queue to get the table. Nevertheless this is one of the best Conrad’s we stayed in so far with an excellent and dedicated staff. During our next visit to Japan we will definitely choose this hotel again.