Hotel New Otani Tokyo The Main

The overall trip was very enjoyable with the hotel facilities that were so good. The staff were also so kind that I felt good.

We spent one week at the Main Tower and a second week at the Garden Tower. Overall, our experience was excellent, starting with check-in at the Main Tower, where Mr. Kurashima, the front desk manager, graciously escorted us to our room. Everything from the stunning room view and the well-maintained bathroom to the high-floor setting exceeded our expectations. However, our otherwise positive stay was marred by an unfortunate incident: my expensive navy blue Seven brand jeans (a premium U.S. brand) mysteriously went missing during our week at the Main Tower. Despite following up after checkout, the jeans were never located. I strongly urge the hotel to conduct a more thorough investigation with the housekeeping staff from that week. It’s highly unlikely that such an item could disappear without explanation, and addressing this issue would help maintain the trust and confidence of guests.

My husband and I had two stays (one at beginning of 3 weeks in Japan and one at the end) and we had a great experience at New Otani Main. There are many other newer hoppin' hotels in the city but this hotel had an old school charm and elegance that we appreciated and enjoyed. Our room was large and lovely with a beautiful view of the city. The staff was wonderful and kind and service was excellent. Beautiful shops within the hotel complex and the Japanese garden is absolutely gorgeous, especially at night! The hotel is on a hill w/ a vast amount of open space and was a nice retreat to return to after very busy days exploring Tokyo. We had just one main complaint... On our first night, we were woken up in the wee hours due to a raging pop up party on hotel grounds below our room. Lots of champagne bottles being uncorked and although it did look like a lot of fun and was entertaining to watch, it was rough on our very first night after a long flight from L.A. We would definitely return for another stay in the future! :)

Gorgeous hotel with a truly spectacular, expansive, and historic gardens. Myriad of delicious restaurants, easy access to public transportation, and attentive staff. Lovely tea ceremony as well. Well worth the return visit! Have stayed here for both business and pleasure.

The hotel is old. Bathrooms are old. People are not nice. If you are on the first floor and want to grab a taxi you have to go to the second floor and reserve it. You have to have a coupon for breakfast. It is not enough with your room card or name. People in the breakfast are not nice with customers. Breakfast is not good enough for price of the hotel