The Ritz-Carlton, Toronto

Great hotel always stay here during PDAC conference. Great suites very spacious, comfortable beds and good solid service from hotel. Service in the hotel bar at the back though is excellent as are the aperol spritz! I recommend to any business traveller

The Ritz you don't really get much higher end than this in Toronto. Good sized rooms, very comfortable beds, large bathrooms with high quality finish. I am not sure when the last renovation was but the hotel holds up well. I had one issue which keeps me from giving it a 5 star. I had a billing error and it was corrected but took longer than I would expect to be resolved and I have to call back a few times. They were very friendly though and it did it fixed.

Attended a wedding at the Ritz and stayed overnight. Had an incredible time as the service was excellent from the front desk staff, bellhop, room service waiter, and the bartenders and staff at the wedding. The hotel is in pristine shape and looks incredible. The ballroom and the surrounding area was absolutely stunning for the wedding, and the wedding food was amazing. Room was spacious and clean, very nice bathroom. Side note: the chicken fingers we ordered from room service were tremendous!

I had the pleasure of dining at LANO on January 2, 2025. Robyn, Isaiah and Harsh provided excellent customer service to us. Robyn was a spectacular server. She provided thorough descriptions of the food and drink options so we could make an informed choice. Isaiah recommended a delightful parfait and told us all about the preparation of the dish. I brought my Mom for her birthday before a show and Robyn, Isaiah and Harsh surpassed my expectations.

Staff, room and facilities were a 5/5. Customer experience and awareness of the events happening in the vicinity 1/5. Knew right away there was going to be an issue when the room started to vibrate from low-frequency bass. Initially thought it was coming from inside the hotel (reception hall) until I clued in it was emanating from across the street. Returned from a Raptors game and the bass was non-stop, disturbing and nauseating. A 5-star hotel should be aware of the scheduled events from across the street (especially if the venue is called The Metro Toronto Convention Centre) and therefore assign all guests, if possible. on the opposite side of the hotel (or at the minimum not directly facing the MTCC). However, what annoyed me the most was the non-response to the email sent about the situation. Furthermore, my ‘eloquently written’ response to the Ritz-Toronto satisfaction survey also went, “surprisingly”, unanswered (I suppose it was a classic case of ‘sweeping it under the rug’). A sincere apology by email would have sufficed but not responding, twice, is unacceptable. I would expect poor customer focus/experience from a road side Bates Motel in the middle of nowhere on Route 66 but not from the Ritz Carlton. Ironically I’ll have their attention once ‘Submit Review’ is clicked on. Overall, the experience has soured us from staying at this hotel in the future. Suggestion to all..ask for a room away from the MTCC.