Omni Tucson National Resort

This is our 4th time staying at Tucson Omni, each and every visit has been very enjoyable. We believe the greatest asset of the Tucson Omni is their staff. All of our visits have been met with professional, friendly, knowledgable and polite staff members. From the valet, concierge, front desk, environmental services...etc all share the same desire to provide excellent customer service. The staff at Tucson Omni certainly exceeds the definition of customer service.

We stayed at the Omni Tucson National Resort & Spa as part of our family’s Winter Break trip in Arizona. It is in a pleasant neighborhood north of downtown Tucson and adjacent to 2 championship golf courses. There is a lot of open space for walking and the parking is free! The public areas were airy, spacious, inviting, and pleasant. Our room, which was larger than the typical hotel room, was clean, spacious, quiet, and comfortable. It had a large desk, 2 chairs, and a super comfy sofa. The bathroom was palatial with a huge tub and shower. Well, nobody is perfect. There was no concierge on duty during our stay. We could have used some help navigating Tucson. Also, their dinner alternatives were limited to the high priced and high caloric Bob's Steak & Chop House or the Legends Bar & Grill with a rather limited menu. I wish the Desert Farmer, where we had breakfast, was open in the evening. All in all, we had a nice time. The Omni Tucson National Resort & Spa is a great place to stay!

We stayed here a long time ago and it was fantastic. The resort is beautiful but if you aren't golfing or playing something it might not be for you. No EV chargers was disappointing. Most service was great but Omni has made cuts to their Select Guest policy that diminish appeal to us.

Was pleasantly surprised at the size of the rooms and amenities. Very comfortable and large room. The coffee shop/small market is only open until noon which was disappointing. The Legends restaurant is excellent though but if I just wanted a coffee and pastry after 12:00 I would have to drive to get one.

Our stay at the Omni Tucson was disappointing. The road layout and parking were confusing at night, and we struggled to find the front desk and our room. We stayed in a hacienda that was spacious and clean, but the shower head was poor, and the fireplace was a safety hazard. The flame repeatedly went out, releasing gas, and even after daily complaints—accompanied by a video showing the issue—the staff placated us politely but didn’t take meaningful action. Twice, the fireplace stopped working entirely after being ‘fixed.’ To top it off, we found month-old Panera food in a cabinet, which smelled awful. We had to walk to the tennis courts to throw it away. Room service was equally disappointing—a $15 ‘milkshake’ turned out to be Oreos blended with ice, with no ice cream or milk involved. For nearly $1,000 for three nights, these issues were not ok. My family member's room next door didn’t have these problems, but the experience left us frustrated and sad, especially given the lack of genuine concern from the staff.