Grand Hotel Excelsior

Excellent stay, was a bit worried after seeing reviews. Hotel beautifully elegant, if you like boutique & sleek lines, then it's not for you. Staff very professional & helpful, couldn't have been better. Our room, deluxe room with garden view was lovely. Nice view, quiet, bathroom good with bath & shower cubicle. Yes there was a couple of grouting issues, but nothing worth moaning about. Bed perfectly comfortable, bottles of water left every day. Hotel immaculately clean. Bed changed every other day but you could leave a request card if you wanted every day. Buffet is 40 euro each, expensive for us as we don't eat much. What we did eat was very good & lots of selection. Bar & restaurant has amazing view over the harbour. Shuttle bus every 20 mins to take you up the hill. Would definitely recommend & return to beautiful Malta once again. Thank you for a lovely stay.

Some elements of the stay were excellent, the service, use of transport and the aspect of the horel. The rooms are specious but dated and the lighting is poor in the corridors and bedrooms ( Swap the bulbs for LED higher ) Food was OK but we did not eat in the restaurant as the themed buffet, though extensive was expensive and too much. It was not well frequented so they need to rethink. Breakfast coffee was undrinkable and the tea was not as good as the offering in the bedroom. The entertainment would be improved by lighting the artist. They were in the dark and hardly visible. The artists deserve better They might as well have being playing CDs! Staff were very very helpful and friendly. Excellent day trip of with Mario the driver to Medina and the Tarxien temples. On the whole an enjoyable stay but there is room for improvement. Despite the shotcomings we would stay there again.

The loungers were a disgrace, upgrade partial view looked into a dump, delivery vans, staff starting, finishing shift.No privacy on balcony. What 5 star hotel gives an upgraded room facing a dump.The Concierge terrible cannot count. Staff terrible.

No complimentary upgrade on arrival. Shower cubicle couldn't open door fully,black mould on floor and grouting,poor level of lighting, tiny bath towels we're not big but couldn't wrap one around ! Supposedly a 5star Hotel, but only a buffet breakfast no a la carte! No hotel directory in bedroom, lighting poor for such a big room,poor quality mattress. The whole place looked tired & dated, broken windows,dirty windows in restaurant. Absolutely awful!!

We stayed at this hotel for 9 nights and had a great time exploring the beautiful island of Malta. We arrived at the hotel just after 3pm and were checked in quickly by a very professional member of staff and given the keys to room 209. This room was very large with a lovely view of old stone walls and a side view of the harbour area. It was very quiet which is important to me! Housekeeping was excellent and nothing was missed, our towels were replaced every day and we were left a couple of bottles of water every day as well. The hotel is very dated but also very comfortable and we both slept very well. Breakfast was a bit of a disappointment to be honest, I usually gauge quality by the coffee and orange juice served and both were absolutely dreadful! There was a sign saying that the coffee is the best Colombian coffee but it didn’t even smell like coffee! Guessing it was instant and the orange juice was disgusting. The rest of breakfast was okay though for a large hotel. If you are fit and well the hotel is in a really great location as it’s about a 10 minute walk into town but there’s about 75 steps to exit the hotel. There’s a shuttle bus that can take you into Valletta if that’s a problem, think it leaves every 20 minutes. The hotel is very dated so if you’re looking for trendy decor this definitely isn’t the hotel for you, but if you are looking for a quiet base pretty central to Valletta with spectacular views it is pretty good! We liked it!