Rosewood Hotel Georgia

Wonderful stay. I recommend it, it is real 5 star hotel. Design is very classy and fire place with real fire in the lobby. Staff is very helpful and polite. I’ll had issue with my Visa cards, it took a bit before I could actually pay so for that they upgraded a little my room ! So nice! Room is bit small but very clean and comfortable. Bathroom is amazing, bathtub design is great and fills fast. It is so comfy:) Pool is amazing, great architecture and water temperature was perfect. Sauna that also worked perfectly. Five stars and nothing negative to say. I recommend and hope will have an occasion to stay there again.

I will admit I had high expectations coming into the Rosewood Hotel Georgia. All of these were exceeded. Don't think about booking anywhere else - this is the place to be. Beautiful historic building which isn't stuffy - wonderful recent renovation carefully adding a tasteful update to rooms etc. Great bar/lounge area (but popular so be aware if you want to get a table - probably best to book if you can - otherwise possibly a short wait). Great spa - wonderful massage by both myself and my partner whilst we stayed over the post Christmas period Service is probably the key thing here though - everything requested was done promptly - great housekeeping staff. We had a bunch of great hotels on our recent visit to Canada - but this one is going to remain in the memory a long time - and when we visit Vancouver again, will be our first stop!

The Rosewood is simply superb! The premier room we stayed in had a magnificent view of the art gallery and city. The room had many great details with superb amenities. The staff was very friendly, including the woman Sandra who ensured our room was perfect. Great location as well. We have stayed at every 5 star hotel in Vancouver and the airport and this odd now at the top of our favorites! One small issue I had called the front desk on two occasions and no one answered after 10 rings.

As a returning guest who booked a premium suite, I'm shocked by my recent experience. The Wi-Fi in our room simply did not work from check-in until late the next day, severely impacting my business activities. While technical issues can happen, the response was unacceptable. The first engineer tried to help, but after several sessions of troubleshooting he called on the engineering manager. When the engineering manager arrived, he was dismissive and unprofessional. He made me stand while he worked, blamed my devices for blocking websites like Slack and Air Canada (which was proven false when my spouse had the same issues in our suite), and showed little empathy for the business calls and work I was missing. The problem was eventually fixed on their end and I can finally use the internet after a full day of it not working, proving it was their system all along. While I understand they were at full capacity (evident in some minor breakfast service issues which were promptly fixed by courteous staff), this doesn't excuse poor technical support or unprofessional treatment. Most disappointing was their response to my complaint - a generic message suggesting the Wi-Fi only had issues "last night" and clearly hadn't been read. This level of customer service is unacceptable from a hotel of this caliber, especially given my previous positive experiences. What was once my go-to hotel recommendation in Vancouver has now become a place I cannot recommend. Positive: Location, excellent housekeeping staff who provided amazing service. MAJOR ISSUES: The complete Wi-Fi failure in our expensive suite made business work impossible, but worse was the engineering manager's attitude and being forced to stand while being blamed for their system failure. Their tone-deaf response to my formal complaint, suggesting it was just a one-night issue, proves they don't value guest feedback or take responsibility for their failures.

Our whole experience was simply superb! We were in town for the Taylor Swift concert and despite the city being crowded, the hotel never felt overwhelmed with guests. The service was top notch from the impeccable housekeeping to the delicious room service. Jordan, the concierge helped us arrange restaurant reservations, excursions and transportation. He was beyond helpful. The hotel location is perfect with shopping and restaurants in walkable distance. The decor and lobby were stunning. We didn't have one complaint and hope to be back soon!