Royalton Hicacos Varadero Resort & Spa

I'll start by saying we are very well seasoned travelers and travel 3-5 times a year. We've been pretty much everywhere so we have a lot to compare to. This was a good average resort but not a 5 star at all. I'd give it a 3.8, but I upped it to a 4 since there's no in between option. It's very typical Varadero. Staff was quite nice, but the place needs some upgrading. Food isn't the best, but it's ok. Definitely lacking options and quality but it's also very typical in Varadero. There's off smells in some areas, like right by the coffee shop. We took the combo Royalton Habana/Royalton Hicacos. Maybe that's what kinda ruined it for us as we were at Habana for the first half of the week first and it was an exceptional hotel, a true 5 star, amazing food; very impressive especially for Cuba. I was expecting the same level of quality at Hicacos since it was also a Royalton, but it's nowhere close. We still enjoyed ourselves and made the best of it. Made friends, hung out at the lobby bar at night, had good coffee at the coffee shop, had an ok time at the cigar lounge and took long walks on the nice beach. We didn't lack anything but we had brought toilet paper and good wine. There was no toilet paper or hand soap in the bathroom at the main area where the restaurants are...I saw restaurant staff using washroom and not washing hands on several occasions. We always have hand sanitizer so it came handy. Rooms are quite noisy...Our room was next to a storage room for the cleaning staff and they would often gather there and talk very loudly for long periods of time. It was hard to relax in our room late afternoon after spending the day outside because of it. We've been to many Royalton resorts throughout the Caribbeans, and I'm honestly a bit surprised that this hotel carries its name. Royaltons are usually higher end resorts. I recommend this hotel anyway as it's still a decent place, probably a tad better than most in Varadero. I like to try different places and usually don't do same resorts twice unless its *very* exceptional, so I won't come back to this one.

It was amaizing. The food and drinks were great. The staff service is one of the plus of this beautiful property. For sure Im tented to return soon. If want to enjoy a sea food dinner facing the ocean. The beach club grill is the Best choice. Snack bar 24 hours available as well a lobby bar. This is unique. Nowadays. I love it. For sure i do recomend this hotel for couples

Hats off to Eduardo! He made our stay most enjoyable and catered far beyond our expectations. Words can't describe our Love for the resort and our host Eduardo! The food was great, drinks and coffee as always Amazing! Truly enjoyed the Cigar lounge with specialty coffee and rum. Can't wait to return to this resort!

I chose this resort because it aligned perfectly with my priorities: a stunning beach, lush gardens, good coffee, free Wi-Fi, great entertainment, and a restaurant by the sea. This resort exceeded my expectations in every way. the tranquility, beauty, and unique charm of this place made it feel like a true paradise. Initially, I hesitated to visit Cuba due to concerns about shortages and power outages, but we experienced none of that at the resort. I’m so glad I came—it was a dream vacation, offering less travel time and lower costs than other sun destinations. Plus, it’s not plagued by the sargassum affecting much of the Caribbean. I stayed in a regular suite (#1810) and loved it. The cozy space, with its beautiful furniture and terracotta tile flooring, was perfect. The beach was breathtaking—immaculately maintained and ideal for long walks. The surrounding resorts are also highly rated, making the entire stretch of beach safe, clean, and perfect for exploring. The resort’s gardens are captivating, filled with a variety of unique plants that any gardening enthusiast would admire. A delightful bonus to my stay was the presence of adorable cats roaming the resort. They added a charming touch to the already serene environment. I thoroughly enjoyed the homemade fresh real fruit juices and ice creams featuring exotic fruits like guava, papaya and soursop—an absolute treat for the taste buds. The entertainment was outstanding—so varied and well-organized and included fun activities like dance lessons on the beach, foam parties, water ballet, opera night and the live music at the lobby bar ,to name a few. I also immensely enjoyed the music selections played daily by the pool and beach areas. Wi-Fi worked well in the lobby and lobby bar, and I often got a connection in my room too. The food and entertainment on Christmas Eve and Christmas Day were simply unforgettable. I can’t imagine the effort it took for the management and staff to arrange such an incredible experience. The entire staff—from reception to cleaning, maintenance, entertainment, and food service—were hardworking and accommodating. A special thanks to Diosdado George the butler, Rosa, Lina, Ana, Ramoncito, Yenisay, Leonis, and everyone else whose names I didn’t catch but who made my stay so enjoyable with their warm smiles and dedication. ¡Muchas gracias por todo y hasta pronto!

We had a great time spending Christmas on a hot weather! Service was excellent! Our butlers Rene and Roberto were always helpful if we needed something! We were able to reach them anytime we needed them! Great pools and front beach! We had an amazing time!