Hotel Sacher Vienna

I am a regular at the Blue Bar, but this time things went wrong. I like to come with American business partners and I myself am criticized when your service doesn't work. There were three of us in the Blue Bar on 12.12 at 4pm, we ordered, but my guest didn't get a double mocha, but a bottle of white wine instead of coffee. The waiter was very surprised that we didn't want to accept the bottle of white wine. My second guest and I had already ordered different wines by the glass, so why would we have needed this bottle? After 25 minutes, I had to point out to the waiter that we were still waiting for 2x curd cheese strudel with vanilla sauce and 1x Sachertorte. He had completely forgotten this, but the kitchen hadn't, which is why the 2 curd cheese strudels were served ice cold and there was only 1 vanilla sauce instead of 2. But of course it's a real problem when the bill is completely wrong: instead of 1x Grüner Veltliner, it was 4x. For the Hotel Sacher this is actually a cheek, but the hotel did not reply to my e-mail. Just arrogance!

Awful place with awful restaurant, I didn’t like the dessert at all. It was a rainy day and there was nobody here, such an unpleasant experience. I strongly do not recommend and will never come here again. Prefer Macdonalds! There are many other places in Vienna to visit

The Hotel Sacher is truly the most exquisite hotel I have ever stayed in, offering the best service imaginable. Having traveled across continents and stayed in countless 5-star hotels—be it in New York, Bangkok, London, or Berlin—I have never felt as welcomed, cared for, and pampered as I did at the Sacher. This level of warmth and attention to detail is unparalleled. Where else does the doorman remember your name, or personally escort you to the opera in your finest evening attire, complete with a perfectly prepared umbrella in hand? The experience at the Sacher is simply unmatched, a rare gem of hospitality that stays with you long after your visit. We cannot wait to return to this magical place for another unforgettable stay. Herzliche Grüße und bis bald Magdalena Collins

Absolutely impeccable- Viennese charm and style at its best. Nothing was too much trouble- from the receptionists to the bar staff, everyone seemed totally intent on ensuring our stay was perfect. It’s definitely worth booking a table for a drink in the evening in the blue bar- the perfect atmosphere for a drink in an incredible, stylish luxurious setting.

Spoilt wedding anniversary . With a heavy heart I’m writing this review , as this hotel was my childhood dream to visit . Me and my husband decided to visit for our wedding anniversary. After reading amazing reviews we decided to book for 2 nights. We arrived and hotel staff was really friendly we were shown to our room. The team made sure we got little lovely presents for our anniversary . We then discovered there was a catastrophic and dangerous failure in the room. My husband went to the reception and spoke to manager moritz about our discovery. We asked to move the rooms and was told that there was no avalibility in the hotel to discover ourselves later on that they had at least 7 free rooms . We called moritz who sadly is a customer service manager , on his lies - he offered us a room which was alearly set up for family with two children and there was a baby cod in the room and colouring books . Why would you do it having at least 7 vacant rooms? We didn’t want to spoil young family get away so we did decline the room and decided to leave and pick other hotel . This was really disheartening situation which left me deeply upset and dissapointed . Not all is gold that glitters…