The Ritz-Carlton, Vienna

I was in the Ritz carlton vienna in August 2024 . Hotel employees are so caring and professional. I would say especially thanks to Ned General Manager. He made our stay amazing. I felt to comfortable and relaxed in there. Thank you so much Ned. Sara

The Ritz-Carlton Vienna is an excellent choice for any visit to Austria's capital. The hotel features very comfortable and clean rooms, with large bathrooms. The breakfast buffet is lovely, and so is the hotel's location on the ring road and a pleasant stroll from all of city's attractions and ease of access to all of its forms of public transportation. The service here is also on the level you would expect from this hotel chain and at this price point - in a word, excellent.

We chose the hotel because it was in Bonvoy’s highest tier. We had confidence in that and in the hotel’s brand name. We shouldn’t have. The photos are deceptively kind in comparison to reality. It’s not bad… it’s just in no way the luxurious hotel you would expect. The room hallways remind you of an office building. The room’s furnishings are drab and worn. The other common areas are OK. The few (we moved to a different hotel a day later) staff we dealt with were excellent. Honestly a stretch for a tier 6, maybe a solid tier 5. It’ll be the last Ritz Carlton we stay at unless the price or points reflect Bonvoy’s other lower tier venues.

Unfortunately our trip to Vienna was cut back by two days due to the flooding in the city so we didn’t really get the full experience at the Ritz. Check in was great with kevin, our room ready when we arrived. After that things weren’t so great for a Ritz. Room was very dark with no view, which we had booked a room with a city view. The vanity sink stopper didn’t work, which we had mentioned but was never fixed. Mini bar not replenished. I know minor things but this is the Ritz. The service throughout the hotel was awesome, concierge service was very good, great location.

The hotel is in a fantastic location, that being said I was a little reluctant about booking due to some quite negative reviews. I’m so pleased that we chose this hotel and found the hotel fantastic in every way, from the moment my taxi door was opened for me until checking out I found all the staff very pleasant and helpful, and the room was spotlessly clean, as well as a couple of requests I had were dealt with promptly and efficiently We ate at the Distrkt restaurant on our last night and found the staff helpful and knowledgeable with simply the largest wine menu I’ve ever seen 5 stars in my opinion