Mondrian Los Angeles

I stayed at this hotel for a little weekend trip. We arrived in our room around 5 pm and noticed the thermostat stated 78 so we adjusted it and immediately took a nap thinking that the room just needed to be cooled down. When we woke up, the thermostat still stated 78 and we obviously found the room to be too warm. I called the receptionist and she said a technician will be on his way. After waiting a half an hour, I went physically downstairs to the receptionist and explained that I needed the air conditioning to be fixed immediately as it was too hot for me to take a shower and get ready for dinner. I also told her that the mini bar was not cooling and she said that the technician would also fix that. An hour later, the technician shows up and fixed the AC but said that the mini bar was not his responsibility and that someone else would come fix it but no one showed up. When I was checking out the next morning, I explained the issue with air conditioning and that no one verified the AC before we checked in. Additionally, I explained the mini bar issue and this receptionist (Ciara) old me that the mini bar doesn’t cool and that we were supposed to ask for a mini fridge to be sent to the room. First of all, bizarre that I would have to ask for a fridge to be delivered and secondly, the first receptionist and the technician never explained this and told me that someone will come fix it. When I explained this to Ciara, she was very dismissive and said that since she was not there she could not comment on the situation. Basically, she took zero responsibility AND gave me attitude for it. Overall, I found the hotel property to be nice but the service was horrible and not what I would expect for the price. Definitely will not be staying there again.

Absolutely dreadful hotel in every way possible! I should of realised as we was booking in a family had just arrived and after going to their room came back to reception and said they was leaving. The manager was offering them another room but they said no the hotel was not for them and wanted to leave immediately. As you walk in its most plain and unattractive reception greeted by the most unfriendly unhelpful staff. Everything was an effort for them i have never encountered such rude people (apart from the lovely server at breakfast bless him he stood out like a star in comparison). Food was ok, nothing special but expensive. First room allocated the taps in the bath or shower didnt work! 2 days later housekeeping arrived outside so i quickly removed the do not disturb sign so she could clean but she flatly refused saying the sign was up. I explained my daughter had left with it on but i have now removed it and she said no it was up earlier so can’t come in and clean. She said i had to ring reception to book another clean? I rang and asked for clean towels at least and someone brought some up and almost threw them at me! They literally are the most unhelpful staff ive ever come across, Gym is literally a bedroom converted. Very small and smelt extremely stuffy! Hotel generally is very tired, its poorly ran and honestly the staff win for the “welcome but we really don't want you staying here” award. I am in my early 60’s and very well travelled and would say this is the worst hotel ive ever stayed in. If you do still book this hotel after reading the negative comments for this place then good luck!! Its a one star from me!

We were originally booked at Mama Shelter in Hollywood because of the location of where we were going on our trip. So in all fairness, my review is based through this lens of kindly being rebooked to the Mondrian. The Mondrian is absolutely FANTASTIC and exciting if I were in my 20s/30s and I was coming to L.A. for all that the location has to offer!! The views are fantastic and you are within walking distance or a short uber drive to so many restaurants and clubs. HOWEVER, if extra fees/costs matter, then you might be very annoyed at the ridiculously expensive $70 per night parking fee which you will have to use since West Hollywood doesn't have any overnight street parking, so there is no getting away with parking on the street to avoid this cost. Also, their resort fee states it includes a free drink in the Skybar and coffee in the lobby, so make sure to get your drinks since you are being charged. Also, they kept running out of their free coffee in the lobby and were told to just buy it when they ran out (we got it for free since that was part of the resort fee..just an FYI in case they tell you to buy it). The room was nice and orderly, but the furniture is a bit dated and could use a deep clean. There is a mini fridge but it is filled with drinks, so no room for any leftovers from restaurants and no microwave (I always need a mini fridge because I like to buy snacks). Honestly, I'm from Los Angeles originally and I am all about finding a clean, safe place to stay with free/cheap parking with free coffee and amenities included since I use a hotel only to sleep and to be centrally located. The staff were great at the Mondrian, but I personally wouldn't stay here again because of the extra costs and parking situation. But if this doesn't matter to you, then you may definitely love this place. It's all about preference in how you vacation.

Probably one of the WORST experiences I’ve ever had in my life. Talk about a FRAUDULENT business! I had accidentally booked the wrong date and I was able to get help to reschedule to a different date. I had meant to book a Saturday to Sunday, but accidentally booked a Sunday to Monday. But this was AFTER I had already been charged which was fine. But then upon checking in AND checking out I double checked with staff that I would be refunded for the incorrect reservation I had made. I then called a week later and spoke with Eugene one of the supervisors. He was absolutely horrible to deal with and rude. He told me that I would receive a call back 2 days after I made my initial call to him and I never heard anything back. I waited 3 weeks and never heard anything! This is pathetic. They keep acting as if I no showed my check in for the accidental reservation of Sunday to Monday, but why would I book a different room and re check in if I wanted to stay two nights? Why would I just have booked my initial stay for 2 days?These people will gaslight you into doing whatever it takes to keep your money, acting as if I wanted to stay at their dirty hotel for another day. So I called in again and spoke with another. supervisor named Brandon. Then he started to spin lies saying I made 3 reservations! I have proof of only 2 ever being made with their confirmation numbers. This is absolutely horrendous and a FRAUDULENT hotel. Their customer service is horrible and by the looks of it, if they can’t properly refund customers then they may be going out of business soon. Good riddance!

Fantastic hotel room and the location was great. Was disappointed about being charged a “ hotel amenities fee” which I was never made aware of I was charged the overnight car valet which I knew about I was also charged a workers compensation fee which I was not made aware of