Mondrian Los Angeles

Probably one of the WORST experiences I’ve ever had in my life. Talk about a FRAUDULENT business! I had accidentally booked the wrong date and I was able to get help to reschedule to a different date. I had meant to book a Saturday to Sunday, but accidentally booked a Sunday to Monday. But this was AFTER I had already been charged which was fine. But then upon checking in AND checking out I double checked with staff that I would be refunded for the incorrect reservation I had made. I then called a week later and spoke with Eugene one of the supervisors. He was absolutely horrible to deal with and rude. He told me that I would receive a call back 2 days after I made my initial call to him and I never heard anything back. I waited 3 weeks and never heard anything! This is pathetic. They keep acting as if I no showed my check in for the accidental reservation of Sunday to Monday, but why would I book a different room and re check in if I wanted to stay two nights? Why would I just have booked my initial stay for 2 days?These people will gaslight you into doing whatever it takes to keep your money, acting as if I wanted to stay at their dirty hotel for another day. So I called in again and spoke with another. supervisor named Brandon. Then he started to spin lies saying I made 3 reservations! I have proof of only 2 ever being made with their confirmation numbers. This is absolutely horrendous and a FRAUDULENT hotel. Their customer service is horrible and by the looks of it, if they can’t properly refund customers then they may be going out of business soon. Good riddance!

Fantastic hotel room and the location was great. Was disappointed about being charged a “ hotel amenities fee” which I was never made aware of I was charged the overnight car valet which I knew about I was also charged a workers compensation fee which I was not made aware of

We would have forgiven the dated and slightly grubby interiors of this hotel if the service had been up to scratch - but unfortunately we had a very poor experience. From the moment we arrived at the front desk, we were greeted by unfriendly staff who clearly have no passion for hospitality. It seemed like every time we had a request, we were told to ask someone else. So at points it felt like we were working for them… on our vacation. Using the Disloyalty App involved multiple conversations with staff that were contradictory - and ultimately we just gave up. We had to ask several times for our bill to be corrected of overcharges - and even then we were directed to deal with valet mistakes ourselves rather than hotel front desk staff fixing their error. Attempts to amend the duration of our stay also involved confusing conversations with different front desk staff members - none of whom were aligned. Plus the Air Conditioning is incredibly loud (and old, I assume). Our complaints were met with empty corporate speak. All in all, not anywhere near the standard you would expect from a brand like this.

Stayed 3 nights , called concierge to advise room was not serviced , assured us would be corrected. Rooms x 2 not serviced the entire stay. Offered a mystery credit , assured receipt would be emailed. Surprise surprise nothing sent. Staff are disinterested and lacking any real idea of service. Restaurant was excellent, hotel needs to learn from the external operators of restaurant and bar I feel. Better options close by for accommodation

We had a fantastic time at the Mondrian! I always spend a few nights here when i come to Los Angeles as is very well located, the rooms are very large and comfortable with great views of the Hollywood hills, and the service is excellent and so friendly.