Wits End Guest Ranch Resort & Spa

We arrived with hopes of a relaxing vacation in a southwestern setting. Within 15 mins of unpacking, we found our casita #49 to have dirty tile floors and someone's false eyelashes stuck to our 11 lb dog's fur. I tried to wipe the tile floors around our dog's water bowl, but the paper towels were so black, I gave up and called the front desk. They called housekeeping who came the following AM, they said tile floors are mopped only every 2 -3 months, due to sucessive bookings of guests, they do not have time to mop. The floors never came clean. We checked out early with someone at the front desk asking us "where did all the dirt come from?" Reservation specialists were wonderful in the booking process. Alex from the front desk was helpful in our checking out early. The grounds are pretty, flowers blooming but a dirty room does not make a 4-5 star hotel! Cleanliness must be a given. Management needs to ask Housekeeping to raise their standards and give them more staff!

It was so fun to explore the location is rich with history, native plants, and beautiful pockets of peace. We really enjoyed our anniversary trip. We stayed on a weeknight and we often felt like we were the only people there. That privacy added to our enjoyment of the impressive facility:

Everything was amazing. Staff is excellent. Wonderful service, friendly, kind cannot say enough good things about this place. Location was beautiful.

Around every corner are perfectly landscaped plants, sculptures, cacti! Every inch of the facility is part of the whole experience. The restaurants are simply unbelievable- the servers knowledgeable- the desserts are works of art! The head chef must really be something- I’d like to shake his hand! The pools and hot tubs are tops. The rooms have breathtaking decor. I can’t wait to return!

The Hacienda is the perfect place to experience the Southwest in a quaint side of Tucson. Landscaping does a wonderful job on the gardens and there is always a chance to see the wildlife in their natural habitat.