Valentin Imperial Maya

Food was great. Service was absolutely over the top incredible. Grounds were breathtaking. Pools were so fun. Beach was beautiful. Huge shoutout to Israel and Isabel from the Go team and Marisol from the plaza but we had great service literally everywhere. Absolutely obsessed in every way. Already planning trip number 2!

This is a tardy review but I felt I would write one after our last visit in April 2024. It was our 12th stay at VIM. The property is still very well maintained, lush grounds and gardens, and beautiful landscape. We welcomed the addition of Cafe Sisal: great gelato and tasty coffee, no to mention the great service (the waiter is so fun to interact with). The bars are spread out and you can get top-shelf drinks anywhere in the resort. Also, the bars cater to different tastes from of sports bar to quiet, classy seating. The variety of restaurants/cuisines offer a plethora of menus ... and of course the first come "first in" is great: no silly reservations. This comes sometimes with a wait time ... who cares, you are on vacation. It's worth mentioning the entertainment. It starts early in the evening and ends late at night. It satisfies all generations and preferences. Live music goes from jazz, light blues, etc. in the evening to a live band (Imperial Band) with good music/singers. You can dance and enjoy yourselves (it's an adult-only resort after all). There are things we have noticed in our last two/three visits that struck us that I would like to comment on: 1 - Personnel. We were accustomed to a VERY HAPPY staff and we haven't seen that. It was obvious that many were dissatisfied and unhappy. We could feel the stress. We had side conversations with some of the personnel who have tenure and have known from years. They confirmed that the atmosphere is different. They also confirmed that many have left due to a toxic environment. So sad!!! Please know that we choose VIM because of the great service provided by staff and we pretty much value that. 2 - We experienced elevator issues two years in the row. There was no elevator for the entire stay and we were on the third floor. When we asked, we were told it's being fixed, we ordered the parts, etc. Nothing has happened. We had never experienced such a thing at VIM, ever!!! To add insult ti injury, two people in our party had mobility issues. UNACCEPTABLE! 3 - Restaurants menu. It would be great to change the menu of the restaurants. Almost all have the same offerings for the last 12/13 years. Also, the lunch buffet at the Marche is not as "furnished" as before (breakfast is still great). There were themes in the past and we were looking forward for the daily change: Mediterranean, Mexican, Asian, etc. We "advertised" this resort and many of friends and coworkers booked and visited. Having said that, we will give it another try next winter. We will be visiting with three couples and frankly we will assess again and make a decision regarding future visits. Please note that this review is meant to be constructive and hopefully helpful for the VIM leadership team.

I can really see why people keep coming back. Food is good. Wait Staff are excellent! Resort is Beautiful!!!!! Entertainment Staff are really good. There is something for everyone. Sports Bar, Lounge with specialty drinks, Cafe with coffees/pastries. Would love to go back

Valentine is a fantastic resort! Even though the weather wasn’t ideal, the activities team stayed on schedule and encouraged everyone to join in, which I really appreciated. The restaurants were well-staffed and offered a variety of unique dishes. Don’t miss the churro cart for a delicious treat! The staff was warm, kind, and accommodating throughout our stay.

Everything was amazing, better than expected. 10/10 for food, entertainment, spa and staff. Everyone was kind and welcoming. If you are going to visit this is definitely the place to go. The swimming pool is absolutely incredible. Access to the beach is perfect and just tons of things to do. Also, the experience of the different wildlife you hear and see, is incredible. This really is an amazing place to experience in person. Defiantly would go again.