Fairmont Copley Plaza

This was our third stay at the Fairmont Copley Plaza and the staff continued to impress. We booked a gold king room and the staff on the gold floor were outstanding in trying to accomodate our need for a walk in shower. Every interaction was professional and people went up of their way to assist. We really can’t be more complimentary of Rudy in the executive lounge. Rudy was unfailing polite, has exceptional customer service skills and is a delight to interact with. Rudy is the reason for our five star rating.

We had a great stay at the Fairmount Copley Plaza and would certainly return. It's one of the grande dames of hotels that still exude charm, although there are certainly signs of it being a bit worn around the edges. In the Oak Bar, about 50% of the chairs are completely worn through on the shoulders and should probably have been replaced a while ago. These somewhat minor details didn't retract from what was a comfortable and pleasant stay.

We had a wonderful stay recently at the Fairmont. The location is wonderful the staff was excellent and we loved the hot chocolate or apple cider they served in the lobby every afternoon. The only problem we found was that the rooms needed updating. They need more plugs for devices, the toilets should be updated and my wonderful magnifying mirror in the bathroom should be able to move away form the wall. Thank you

The Fairmont Copley is a beautiful and grand hotel situated in a prime location near the historic Trinity Church and Public Library as well as Boston’s best shopping at Copley Place and along Newbury Street. The Gold lounge has tasty breakfasts and snacks in the evening. The lounge is comfortable and inviting with a fireplace. But the best is truly the Gold Staff who treat you as a welcome guest and can’t do enough for you. It is well worth it.

I stayed while attending a conference, and brought my husband and baby along. It was easy to get in and out of the hotel with a stroller and luggage. Despite the busy location, our Uber driver was able to drop us off comfortably outside the front doors. The room was cozy and a crib was waiting for us when we entered. The beds are comfortable and the space was clean. Housekeeping is non-invasive and they will clean the room around your schedule. I docked one point for service but added it back, as there was no refrigerator in the room which made a stay with a baby slightly more difficult but we were able to get one upon request. One point is being removed for the rooms due to the walls being incredibly thin and being able to hear voices and other sounds clearly from the hallway, as if they were in the room with us. There is little than can be done about that, but I was often afraid the baby would wake up when people were chatting in the halls at night on their way out. The location is close to all of the sites and restaurants we'd hoped to visit during our stay. It is within walking distance of the Prudential Center where there is a 360 observation deck and restaurant, connected to the shopping mall and market. Restaurants in the area include Afghan/Albanian, Latin American, Mediterranean, Italian, typical American fare, North African, Thai, and much more.