Hôtel Château de la Tour

Booked 2 deluxe rooms. They were very clean and spacious but the bathrooms and furniture were dated and there was a problem with the air conditioning in one of the rooms. Rooms had lovely views at the front of the hotel with the sea in the distance. Breakfast could only be described as a disaster. Very small quantities and a limited selection of food sitting out and once empty there was a long wait to get refilled....wasn't even busy. It just appeared that staff didnt want to put out more food. Same went for the drinks..orange juice jugs would only get half refilled and so emptied very quickly and then it was a long wait to get more. We actually came away from breakfast still hungry. The older lady working at breakfast was nice and accommodating however the younger girl with long dark hair was extremely rude , very unwelcoming and never smiled ...she was actually quite intimidating and made us feel very uncomfortable if we asked for anything that had run out in the breakfast buffet. The swimming pool was beautiful and it was very easy to get a sun lounger to relax on. Definitely the best part of the hotel. On entering the reception to the left is a large room with a bar area but it was completely empty each evening with no music or entertainment. The outside bar area was also empty so we just went back to our rooms each evening. Given the very disappointing breakfast we didn't try the restaurant for dinner but instead travelled into Cannes.

We stayed two nights at this hotel in August. Upon arrival, we noticed our room’s air conditioner was not functional. We spoke to reception and they came to check and confirmed it was on. We left for a couple of hours, leaving the air conditioner on full fan, hoping to cool the room. On our return, the room was even warmer so we asked to be moved to another room. The room we were moved to was a staff space and had no light, an unclean bathroom, a mouldy smell and holes in the plaster on the walls. But it did have a working air conditioner and by this time of afternoon, we were not able to find an affordable alternative hotel so we agreed to stay. We were told by the reception staff that we would discuss a refund in the morning with the manager. The next day when we asked to speak to the manager, we were told she had left for the day. We asked the receptionist to please call her to confirm our refund. Over the phone, she confirmed that we would be reimbursed for our stay the following day. As we went to check out the following morning, we were told that the manager doesn’t work on Mondays and as we had a plane to catch, we had to take the receptionists word that it would be sorted on Tuesday. It has now been three weeks and we have sent a dozen emails which go unanswered. The few times we have been able to have a phone call answered, we face the same excuse of the manager not being there. I am imploring the manager to please get in contact with me about this issue. In the meantime, if you’re considering staying here - I’d choose somewhere else.

Wow, I feel like I’m being pranked. This is advertised as a 4-star hotel, but if you’re familiar with the American hotel brand Motel 6, this is more like that. We were walked to the Deluxe room that we paid for and when we stepped inside, it was like a sauna. It was as hot as it was outside, and it was 32°C/90°F. The gentleman who walked us up then said that the a/c was broken, as he offered us a smaller room that had a working a/c. Because we knew we would not be able to sleep in that sweltering room, we opted for the smaller room. When we walked into that room, I was doubting my choice. It is clearly not a room they usually offer because it was disgusting. Holes in the walls, peeling paint and wallpaper, weird mismatched furniture that felt like it was collected from a garage sale, stained carpet, cheap rickety shelving/hanger unit…just entirely unacceptable from an aesthetic perspective - and I am willing to give a lot of latitude usually. Just look at the photos of this €300/night, 4-star hotel. We were offered a free breakfast as compensation, which is almost an insult. Happily we’re only staying here one night.

This Hotel was clean and had a very nice view up on the hillside. Beautiful trees, pool was nice. The staff (except Leo) were not very easy to work with or helpful. It was super difficult to get drinking water! No manager on duty to speak with. Heard other people complaining about the service as well.

What a great find. Nestled on Cannes heights this 4 * is a little gem. Great rooms (some with sea view), nice pool, and excellent restaurant (the chef won the prestigious “meilleur ouvrier de France” award”, this is a great place to relax, meet friends and/or have a couple break; and the buzz of the Croisette and its beaches is a few minutes away. Finally, the staff’s professionalism and kindness are second to none, a keeper.