The Ritz-Carlton, Fort Lauderdale

Great experience as always at the Ritz-Carlton Fort Lauderdale. I love to enjoy the Cabanas along the beach. Ruben in particular and his staff are great and always welcoming. I’m a return patron who will keep coming back! Thank you, see you next season!

From the moment we arrived until the moment we left we had a great experience. Jacob at the front desk was so friendly, helpful and accommodating, great sense of humor as well. Location was great, the room was beautiful and clean, the food was excellent. Everyone we interacted with was friendly and professional. Had a great conversation with the waiter at the restaurant (can’t remember his name). Ruben at the beach was super helpful as well. The bartender at the pool was also great. Overall it was a great gateway and would love to stay there again.

Great service and hospitality. Special thanks to Jaime, Jimmy, Rodney, and Gisselle at the pool. They were outstanding. They all helped our stay be one of the best ever. Excellent attitudes and attention to details were truly exemplified. Additionally, the gym and restaurant are second to none. THANK YOU.

I would not recommend staying at this property. This was my first time at a Ritz-Carlton, and it fell far short of my expectations. The service was poor, particularly by the poolside, where servers repeatedly walked past me and my wife without acknowledging us when we wanted to place a food and drink order. We eventually had to go to the bar ourselves, where the bartender was helpful, even leaving from behind the bar to assist us with our food order. The room was also disappointing. It was dirty, with stained towels and hair on the shower walls when we arrived. I’ve tried contacting guest services multiple times regarding these issues but never received a response. Overall, it was a very disappointing experience, especially considering how much we paid for our stay.

Our family had the most wonderful weekend getaway at The Ritz-Carlton, despite the initial hiccup with our delayed flight. From the moment we finally arrived, the staff went above and beyond to make our stay special. The property itself is breathtaking, with clean and luxurious amenities that catered to our every need. Special thanks to Ruben and Devin, who were incredibly helpful in setting up our cabana beds and assisting with food orders, ensuring we had a relaxing and enjoyable time by the pool. The service we received throughout our stay was truly top-notch. Jelyssa at the desk greeted us with a pretty smile that immediately made us feel welcome, while Nick, the bellman, efficiently handled our luggage. Our poolside experience was enhanced by Jimmy and Scott, who were attentive and friendly. Dining was also a delight with Michelle and Gerson providing excellent service during our breakfast and dinner. Can't wait to return for another memorable family vacation perhaps with the in laws 😀.