Las Hadas by Brisas

Worst check in experience of decades of travel. They double charged me even though they knew it was their mistake. Their website said no rooms available three times but they forced me to pay for a reservation that didn't even go through which they knew. I have heard this problem at this exact hotel with 2 other friends so they know it is a problem and still force people to pay double on check out. This must be fixed. Horrible experience taking hours if time at check in and check out. Do better and fix this ongoing issue. Not acceptable since your management knows of this problem.

Had a wonderful time. The place is beautiful with great history. Great weather at the time of visit. The personal was hospitable and friendly. The food was delicious and portion well served. Thank you for everything. Hope to see you again soon.

We paid $US 150 each for the New Years Eve celebration at las Hadas, which was supposed to include a buffet, drinks, a stage show and fireworks. Our table was situated at the back of the open air venue, far from the stage (our choice), but from the beginning of the evening the music was so loud that we had to shout in each other's ears to hear each other talk. Everyone at our table was unhappy with it and three of us approached the waiters, the maitre d' and the jefe of the event in turn. We were told at the beginning that it was a "fiesta" and that it had to be loud. Then they were told they would turn it down "un pocito" (they did not). The ground was literally vibrating under our feet. After multiple requests, including a visit to the front desk of the resort, we gave up, In the meantime, we tried the buffet. The beef was mostly fat, the salmon was undercooked, at least one of the langoustine was completely raw, and the margaritas and micheladas were weak and flavorless. For a supposedly luxury resort, the food quality was deplorable and the pounding, ear-splitting music was so bad that we left before the fireworks started. One person at our table pleaded with the maitre d' on behalf of her elderly mother to no avail, and requests in both spanish and english were effectively ignored. I would advise anyone planning to attend a large event at Las Hadas to spend your money somewhere else.

We paid a lot of money for the New Years event. The music was so loud no one could enjoy themselves. The salmon was undercooked, langostina was raw, the beef was very fatty. When multiple people asked for the music to be turned down they ignored all requests. The event was poorly attended. We will not be returning.

Is acceptable, not the many food options at the buffet, and the restaurants with reservations they do get full to soon, and sometimes only one is open so it make worst, for the guest, after all is ok, Good views, bigger shore and many options for pictures