The Lowell

Great service but very expensive in a crazy economy where splurging makes a little less sense. Wildly expensive mini bar (and didn't consume any alcohol from mini bar) expensive breakfast (included in the suite) but otherwise pancakes, coffee, juice with tip is over $80. I love this hotel but I felt nickeled & dimed. Annoying that the lovely library/lounge was rented out for a bridal shower. Would have been nice to relax there prior to leaving in afternoon for my flight. New York I love you but you're bringing me down," --LCD Soundsystem.

The place is utmost chic. European standards for service and decoration. Their staff are very efficient and dedicated, always eager to upgrade their customer experience. The breakfast - where one can enjoy one of the best pains au chocolat (by French standards) - is unforgettable.

LILY OF THE VALLEY REVIEW ONLY. Came here Saturday for their Lily of the Valley Afternoon Tea in collaboration with Dior Maison. We got seated in the enclosed outdoor patio—cute decor but the area was a bit narrow and we felt a bit squished. Some chairs had a Christian Dior pillow but not all. Not really any “Dior” decor overall. My friends and I got the “Lily of the Valley” package—presentation was cute. The savory items were decent and there sweet pastries were okay. The Green Tea Nuit a Versailles was pretty good! For extra charge, they offered a selection of cake and cookies (Dior Bar Jacket cookies, Pink Cake, Madeleines)—the overall look for these items was disappointing, poorly decorated. However, service here was excellent, A+. Staff were quite friendly and helpful.

Where to start? Well I’ve been fortunate to stay in some of the best hotels in New York - from the Peninsula to the Langham to the Pierre, and they are all very, very good. But The Lowell is simply a different level. It feels FAR more like staying with a very thoughtful friend in their home than a hotel. The rooms feel anything but generic - thoughtfully furnished, with everything you could imagine needing on hand. Super comfortable bed you’ll never want to leave to a lovely bathroom with a refreshing shower when you do! Tons of space, yet also cozy and welcoming, the level of detail is rewarding to this designers brain! The restaurant is simply exquisite, and the dinner I had with dear friends was remarkable. If you visit The Lowell, do t forget to check out the library / club room - so many incredible books, I could stay there for days!! But the icing on an already wonderful cake is the remarkable staff - friendly, warm, welcoming and nothing is too much trouble - it feels FAR less like staying in a hotel, and more like a homecoming. Hospitality is HARD. There is a razor thin gap between luxurious but sterile, and welcoming and warm. Between seamless service and attention, and fawning and obsequious. What EVERYONE at The Lowell from the top down do is make the very hard, look effortless and easy. Stay at The Lowell. You won’t be disappointed, and it will feel like home.

The best was so comfortable - the room was beautiful. Everything about the hotel is charming and calming. The staff are so kind and polite and ever present. They cannot do enough to help you. Everyone had a smile and a warm conversation. It was like family. The hotel is a secret hideaway and escape from every busy NYC. It is like stepping into a Time Machine. Beautiful bar, beautiful restaurant. Old school style everywhere.